Home Mortgage Loss Mitigation QA / QC Specialist

Quality Assurance Analyst

As the Quality Assurance Analyst, you will participate in a team environment to define the target state for monitoring and testing for assigned products, processes, and services. Under direction, the Analyst will complete quality control testing for one or more lines of business and / or products. Working within established timelines, the Analyst will deliver control testing and risk monitoring activities which are critical to determining control environment effectiveness. In this role, the Analyst will gain an understanding of business processes and will develop fundamental control assessment skills. Primary responsibilities include :

• Designing and executing quality assurance testing.
• Identifying and developing ways to improve the quality, capability, or efficiency of the testing process.
• Building strong relationships with partners and business line management, across the various business lines, sharing monitoring and testing outcomes.
• Documenting testing results in the system of record.
• Demonstrating knowledge of business line processes and control monitoring skills through increased independence on work tasks while maintaining quality.
• Maintaining an up-to-date understanding of business processes along with regulatory requirements for quality assurance testing and controls.

Qualifications, Education, Certifications, and / or Other Professional Credentials :

Hours & Work Schedule :

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state, and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance, and capability.

Background Check : Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 10 / 31 / 2025