Maintenance Supervisor -Sr. Community ($3,000 Sign-on-Bonus) Richmond, VA.

Maintenance Manager

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.

Job Description Summary :

Provides leadership, direction and oversight for the physical condition, appearance, and operational efficiency of the property, ensuring a safe and attractive living environment for residents and a great place to work for associates, exceptional quality and service, sustained resident satisfaction and associate engagement.

Responsibilities :

• Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.
• Ensures timely, accurate, and high-quality completion of resident service requests.
• Contributes to marketing efforts and resident satisfaction by providing excellent customer service; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
• Identifies and completes or oversees completion of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks throughout the community and on all equipment; maintains appropriate logs and records.
• Effectively manages all maintenance associates; ensures they are fully trained and that all job responsibilities are completed in a timely and efficient manner.
• Oversees apartment turnovers. Repairs, renovates, paints, and cleans vacant apartments.
• Ensures that all areas are kept safe, tidy and free of trash, debris and animal waste, including the cleanliness of the dumpster areas, as well as the necessary preparation of dumpsters for trash pick-up.
• Continuously monitors all areas of the community and grounds to ensure they are properly and safely maintained; advises management of any areas needing attention.
• Maintains landscaping including watering of the flowers; performs snow removal as needed.
• Complies with all policies and procedures and external regulatory requirements; ensures solid understanding of operational and human resources policies and procedures.
• Resolves complex or advanced service issues including sensitive communications with residents.
• Contributes to the annual budget planning process; maximizes the appeal of the interior and exterior appearance / condition of the property within the parameters set forth in the annual budget; ensures all required and necessary service contracts are in place and renewed annually such to optimize service while minimizing expense; purchases equipment / supplies in accordance with established budgets, and purchasing policies and procedures.
• Responds timely, appropriately and courteously to emergencies.
• Develops and delivers formal and informal training to associates throughout the company as assigned.
• Participates in and attends all required in-service training sessions.
• Supports other communities as assigned by management.
• Other duties as assigned.

Supervisory Responsibilities :

Manages the maintenance department which may include : Senior Maintenance Technician(s), Maintenance Technician(s), Maintenance Apprentice(s), and / or Porter(s). Carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Essential Skills, Experience and Talents :

Requirements :

Total Rewards at Enterprise :