Job Description
Job Description
Job Description :
Customer service oriented and self-motivated sales professional to work with the Sales Team, Strategic Accounts Team, and Dealer Principals in providing product specifications, budgetary pricing proposals, and basic sales support functions. This full-time position requires a balance of sales support while also managing PeopleSpace’s Customer Experience Center ensuring unparalleled customer service. While learning and supporting PeopleSpace culture, company values, policies, and procedures, there is also opportunity to gain contract furniture industry experience and knowledge of Haworth product.
Essential Duties and Responsibilities :
Order Preparation :
- Assesses incoming client needs
- Assists in product specification, building a SIF, discounting, and product research
- Assists in preparing presentation materials
- Assists in obtaining labor quotations and pricing quotations from vendors
- Assists with the preparation of pricing quotations and budgetary excel summaries
- Prepares quote for presentations to customer
- Picks up / drops off finish samples
- Assists with placing orders into the system
File Maintenance :
Assists in creating and maintaining client standards, i.e., project finish schedulesAdministrative Support :
Provide executive assistance to the Managing Director, including coordinating daily calendarsActing as the point of contact between Managing Director and employees / clientsEngage with potential clients and work on opportunities as neededServe on the Culture Committee planning and executing meetings / events, within budgetCustomer Experience Center Management :
Maintain and order kitchen, office, janitorial, and printing supplies from vendorsMaintain storage room and overall appearance of the Customer Experience Center including clean up after meetings and / or eventsCoordinate with Property Manager / janitorial for repairsFacilitate internal communication (e.g., distribute information and schedule presentationsReception :
Receive / transfer incoming calls to the Customer Experience Center / other locations, at timesReceive messages and / or locate employees when urgentGreet guests; offer refreshment, direct to meeting spacePrepare conference room for calls, including catering / snacks and printed materialsCoordinate employee parking cards and guest parkingCoordinate company functions in the CEC (which may occur after business hours)Mail / FedEx / UPS Shipping / Receiving :
Send / receive / distribute mail daily including invoices, checks, correspondence, samplesUse FedEx / UPS accounts online to ship samples, checks, etc.On occasion, receive shipments of small furniture items to Customer Experience CenterQualifications and Skills :
Professional demeanor and attireExcellent verbal, written, and listening skillsStrong work ethicBachelor’s Degree preferredEnergetic, outgoing, and interpersonal sales personalityFamiliarity with online calendars and using office equipmentExcellent organizational skills with an ability to think proactively and prioritizeSelf-motivated and self-directedCompensation and Benefits :
Hourly, plus discretionary performance-based bonusCompetitive benefits package, including health & life insurance, paid vacationOpportunity for professional development and career advancement