Customer Service Representative I
NY StaffingLudlow, MA, US6 hours ago
Job type
- Full-time
Job descriptionAssist customers with shipping questions, returns, credits, order changes, and general service needs. Investigate concerns across required systems and determine appropriate solutions. Escalate issues or pricing exceptions when needed. Process credits / returns up to $500 without approval. Coordinate with internal teams such as Warranty, Inventory, Shipping, Production, and Accounting. Follow up with outside vendors to ensure timely resolution. Enter standard OEM orders and prepare basic quotes. Apply general knowledge of OEM customer needs and calculate required materials. Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out-of-stock notifications. Perform other tasks assigned by management. Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors. Strong written and verbal communication skills Ability to remain calm and professional in challenging customer interactions Comfortable navigating multiple computer programs Strong attention to detail and accuracy Solid math skills Ability to evaluate information, problem-solve, and recommend solutions Positive, team-oriented attitude with the ability to handle multiple tasks at once Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test. Retirement Savings : Choose from 401(k) pre-tax and / or Roth after-tax savings Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care Vision and other Voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program Dress for your day
Customer Service Representative I
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment : We're in every construction market. Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.
Join the Duro-Last team, a brand of Amrize Building Envelope and the world's largest manufacturer of custom-fabricated commercial roofing solutions. We're seeking a Customer Service Representative I who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.
About The Role
We're looking for a Customer Service Representative I to join our team and help deliver an exceptional experience for our customers. In this role, you'll support the full order lifecycle - entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information. Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates.
What You'll Accomplish
Order Entry & Customer Support (60%)
- Receive and enter customer orders via phone, email, fax, and web.
- Support order entry for DL, EM Standard, and Duro-Guard product lines.
- Ensure orders are accurate, complete, and aligned with product specifications.
- Identify and correct incomplete or inaccurate customer submissions.
- Navigate all required systems with confidence.
- Understand product capabilities, shipping methods, manufacturing processes, and inventory locations.
- Collaborate with related departments as needed during the ordering process.
Customer Issue Resolution (30%)
OEM Order Support (5%)
Additional Responsibilities (5%)
What We're Looking For
Education : Bachelor's Degree
Required Work Experience : 12 years of customer service experience
Required Skills :
Additional Requirements :
What We Offer
Competitive salary
Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Create a job alert for this search
Customer Service Representative • Ludlow, MA, US
Related jobs
Customer Service Representative.Location : 250 Appleton St, Holyoke, Massachusetts 01040 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly...Show moreLast updated: 4 days ago
Join Aiello Home Services – Where Your Career in Customer Service Thrives!.Are you a customer service professional looking to grow with a company that values your skills and dedication?.At Ai...Show moreLast updated: 30+ days ago
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!...Show moreLast updated: 30+ days ago
Customer Service Representative.This is a PART-TIME position, hours are 17-22 per week.All applicants MUST have a valid CT Driver's License and reliable transportation.
Nights and weekend availabili...Show moreLast updated: 30+ days ago
Do you have a friendly voice, ninja-level multitasking skills, and a knack for turning frustrated callers into happy customers? We're looking for a Customer Service Representative who can be the vo...Show moreLast updated: 30+ days ago
Customer Care Representative II.This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy.This...Show moreLast updated: 1 day ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
Customer Service Representative.The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empa...Show moreLast updated: 16 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether ...Show moreLast updated: 30+ days ago Customer Service Representative I.Amrize is building North America.From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure t...Show moreLast updated: 1 day ago 
Customer Service Representative East Windsor, CT Pay Rate : $25.Monday - Friday | 8 AM - 5 PM .Customer Happiness Specialist (Yes, It's a Real Job!).
Looking for a role where you can connect, help, ...Show moreLast updated: 14 days ago
Customer Service Representative - THIS IS SPARTA.Customer Service Representative THIS IS SPARTA!!!.Customer Service Representative - Management Potential HERE WE GROW AGAIN!!!!!!!!! As the top ven...Show moreLast updated: 30+ days ago
Customer Service Representative - Annuities - $500 SIGN ON BONUS.Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.As a wholly-owned sub...Show moreLast updated: 30+ days ago
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show moreLast updated: 30+ days ago
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member.
Insurance experience not re...Show moreLast updated: 30+ days ago
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show moreLast updated: 30+ days ago
We are looking for a representative to join our team.This person will operate as the lead on all critical business accounts.
The focus of this vital role is to manage the relationship with the clien...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
Massachusetts StaffingHolyoke, MA, USFull-time
Customer Service Representative
Aiello Home ServicesWindsor Locks, CT, USFull-time
Quick Apply
- Promoted
Customer Service Representative - State Farm Agent Team Member
Jennifer Lamphere - State Farm Agent06066, CT, USFull-time
- Promoted
Customer Service Representative
U-HaulManchester, CT, USFull-time
Customer Service Representative
Pioneer Valley EnvironmentalWare, MA, USAFull-time
Quick Apply
- Promoted
Customer Care Representative II
Elevance HealthHartford, CT, USFull-time
- Promoted
Customer Service Associate I
Family DollarManchester, CT, USFull-time
- Promoted
Customer Service Representative
Third Party CSSpringfield, MA, USFull-time
- Promoted
Customer Service Associate I
Dollar TreeSpringfield, MA, USFull-time
- Promoted
Customer Service Representative
David's BridalWest Springfield, MA, USPart-time
- Promoted
Customer Service Representative I
Massachusetts StaffingLudlow, MA, USFull-time
- Promoted
Customer Service Representative
Staffmark GroupEast Windsor, CT, United StatesFull-time
- Promoted
Customer Service Representative - THIS IS SPARTA
NY Marketing FirmHartford, CT, USFull-time
- Promoted
Customer Service Representative - Annuities - $500 SIGN ON BONUS
Global Atlantic Financial GroupHartford, CT, USFull-time
- Promoted
Customer Service Representative - Remote - 50k-60k / Year
Spade Recruiting USAColchester, ConnecticutRemote
Full-time
Quick Apply
- Promoted
Customer Service Representative
Brian Booth - State Farm Agency06066, CT, USFull-time
- Promoted
Customer Service Representative
Circle KWhately, MA, USFull-time
Customer Service Representative
Interview HuntersSpringfield, MA, USFull-time
Quick Apply