Inside Account Manager

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview :

We are seeking a motivated and results-driven Inside Account Manager to join our sales team. In this role, you will play a key part in driving revenue by supporting High Touch reps as well as owning your own accounts, nurturing customer relationships, and closing sales. You will communicate with existing clients via phone, email, and virtual meetings to understand their needs, present product solutions, and provide exceptional service. The ideal candidate is enthusiastic, customer-focused, and thrives in a fast-paced sales environment.

Responsibilities :

Generate new business opportunities through outbound calling, email campaigns, and follow-ups.

Qualify inbound leads and convert them into sales opportunities.

Build strong relationships with High Touch reps and existing customers to understand their needs and recommend appropriate solutions.

Conduct product presentations and demonstrations via phone or online platforms.

Achieve or exceed monthly and quarterly sales quotas and KPIs.

Maintain accurate and up-to-date records of all sales activities and customer interactions in the CRM system.

Collaborate with the marketing and field sales teams to align on sales strategies and campaigns.

Provide feedback to management regarding market trends, customer needs, and product performance.

Handle customer objections and concerns in a professional and effective manner.

Requirements :

High school diploma or equivalent required.

Bachelors degree, or years of experience in lieu of education.

5+ years of proven experience in inside sales, or a similar sales role.

Understanding of Unify products is a plus

Strong communication and interpersonal skills, both written and verbal.

Ability to build rapport quickly and manage multiple relationships.

Goal-oriented mindset with a drive to meet and exceed targets.

Comfortable using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Excellent organizational and time management skills.

Ability to work independently and as part of a team.

60% / 40%

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

For more information, visit Why Mitelor follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

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