Member Outreach Representative (Outbound Calls)

New Member Welcome representatives will ensure members understand the plan they've purchased by providing benefits, ensure members have access to care they need assigning primary care physicians, scheduling appointments as needed, and assisting members in transitioning pharmacy items to an IGP or community pharmacy. Act as a resource for internal and external customers helping to resolve complex care issues. Assist with member retention by providing superior service experiences while resolving complaints and inquires in writing and over the telephone.

These employees will make outbound calls to assist Medicare members to help them schedule Annual Wellness Visits. This is a call center position that will require member contact and outreach to approx. 50 people per day.

• Additional Skills & Qualifications*

o Minimum two (2) years of insurance call center experience OR minimum one (1) year of experience in the health plan or delivery system (internal).

o High School Diploma or

o Knowledge of medical terminology and advanced coding and Medicare training.

o Analytical, communication and problem solving skills.

o Computer skills.

Disqualifier : Time off over the course of the contract

Work From Home Requirements :

• A connection with 20Mb+ download and 8Mb - 10Mb upload speeds is REQUIRED.
• Must be able to hardwire to their internet modem and cannot access internet wirelessly.
• Please have each candidate test their internet speed to ensure they can meet this requirement before selected to interview. (www.speedtest.net)
• In areas where internet services providers (ISP) are limited, adequate internet services may not be available. It is important that this be considered when evaluating an individual's ability to work from home.

Workspace :

• Employees who work from home are required to have a quiet and private workspace in the home. We must protect PHI (Patient Health Information) at all times.
• Telecommuting should not be viewed or used as a substitute for dependent care. To dedicate full attention to work duties, telecommuters must make regular dependent care arrangements while telecommuting.
• This is a remote work opportunity, but not suitable for nomadic employment. Candidates must reside in Washington or Idaho during their contract for employment with Kaiser Permanente and cannot travel with their equipment.
• Equipment supplied to all home agents with a computer, two monitors, keyboard, mouse, headset, and web cam.
• Agents are expected to join training and scheduled meetings with camera on
• Job Type & Location*This is a Contract position based out of Renton, WA.
• Pay and Benefits*The pay range for this position is $22.00 - $24.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type*This is a fully remote position.
• Application Deadline*This position is anticipated to close on Feb 27, 2026.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.