Quality Manager

Overview

Quality Manager role at CAREL

CAREL USA, Inc. is an innovative, high-tech company offering professional development and skills enhancement opportunities, with operations in the Americas, Asia Pacific, Africa and Europe. CAREL designs products to deliver energy savings and reduce environmental impact through advanced technologies and tailored services.

Position Summary

The Quality Manager is responsible for driving the quality strategy and ensuring the consistent application of quality systems across all sites in the region. This role leads initiatives to improve product quality, ensure regulatory compliance, reduce quality-related costs, and strengthen customer satisfaction. The role requires cross-functional collaboration with manufacturing, engineering, supply chain, and corporate quality teams in a matrixed global environment.

Key Responsibilities

• Lead the development, implementation, and continuous improvement of quality systems aligned with global policies and ISO 9001 standards.
• Oversee all QA / QC activities for multiple manufacturing sites, including internal audits, supplier quality management, and customer complaint resolution.
• Define and track KPIs to monitor and improve product and process quality across all facilities.
• Collaborate with plant managers and engineering teams to ensure robust root cause analysis and implementation of effective corrective / preventive actions (CAPA).
• Drive standardization of quality processes, documentation, and reporting across regional operations.
• Lead quality readiness for new product introductions and customer audits.
• Manage supplier quality processes, including audits, incoming inspection, and nonconformance management.
• Partner with local and global procurement and supply chain teams to develop and improve supplier performance and resolve recurring quality issues.
• Foster a culture of quality awareness and continuous improvement through training and coaching.
• Ensure compliance with customer, regulatory, and industry-specific requirements.
• Participate in global quality projects and represent North America in corporate quality forums.

Qualifications

Supervisory Responsibilities

Seniority level

Employment type

Job function

Industries

J-18808-Ljbffr