Title : Financial Aid Specialist
Agency : J. Sargeant Reynolds Community College
Location : Henrico - 087
FLSA : Nonexempt
Hiring Range : $41,000
Full Time or Part Time : Full Time
Job Description :
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
This position performs central office administrative support functions for the college’s financial aid office. Duties include application review and verification of status changes; d; reviewing SAP / PJ appeals and rendering sound, unbiased, fair, and consistent decisions; contacting students via mail or telephone to obtain information; cross-referencing data to ensure eligibility; data entry functions; and providing exceptional frontline services to prospective students, current students, alumni, staff, faculty, and the general public by delivering information and guidance regarding financial aid and general college enrollment processes.
The core duties of this role will include :
Minimum Qualifications :
Working knowledge of student financial aid programs, operations and services. Working knowledge of federal and state regulations and statute, and institutional policies and procedures related to student financial aid. Demonstrated ability to counsel students, parents and college community regarding financial aid matters utilizing a high level of customer service; and to effectively interpret policies and procedures. Demonstrated ability to independently perform various financial aid program functions such as reviewing applications and documentation, determining eligibility, and maintaining appropriate records. Demonstrated ability to resolve problems and effectively utilize organizational skills. Demonstrated ability to work and contribute in a team environment; and to communicate effectively, orally and in writing, with a diverse population. Preferred Qualifications :
Demonstrated knowledge of course work in business administration, human services counseling, a social science or related field is preferred. Current work experience in financial aid programs / operations / services is preferred. Public contact experience, preferably in higher education. Computer experience, preferably with Microsoft Word, Excel, Access and the Internet. Financial Aid Certifications awarded through NASFAA is preferred.