Help Desk Support Specialist

We are hiring a Contract Help Desk Support Specialist in Charlotte, North Carolina , to be the first point of contact for IT issues and requests. This role will support employees remotely and onsite, ensuring high-quality service delivery and user satisfaction.

Responsibilities

• Respond to and resolve user inquiries via phone, chat, or email.
• Log and manage incidents in the help desk system.
• Provide basic troubleshooting for hardware, software, VPN, and connectivity issues.
• Assist with onboarding and offboarding users, including system access and equipment setup.
• Maintain knowledge base documentation for recurring issues.
• Escalate unresolved problems to higher-tier support when necessary.

Qualifications

No C2C.