Part Time Security Officer

Part-time Security Officer Position at Happy Hollow Park & Zoo

The City of San Jose's Department of Parks, Recreation and Neighborhood Services is looking for people who want to make San Jose a better place to live. Our mission is to connect people through parks, recreation, and neighborhood services for an active San Jose. ActivateSJ, PRNS' latest strategic work plan, is committed to establishing healthy communities that inspire belonging by following the guiding principles of stewardship, nature, equity & access, identity, and public life. The department creates and activates thriving places where people live, work, play, and learn, which include 48 community centers, 10 regional parks, 203 neighborhood parks, Happy Hollow Park & Zoo, 290 playgrounds and almost 63 miles of trails, programs and services that touch the lives of individuals and families in our community. We take a fun approach to public service, and value the public's trust. Our team is collaborative, supportive, and innovative.

About Happy Hollow Park & Zoo (HHPZ) : This is a 16-acre amusement park and Association of Zoo's & Aquariums (AZA) accredited zoo located in San Jose, California. HHPZ is open year-round catering to families with children. It operates seven amusement park rides, showcases various endangered species, and operates one of the oldest classical puppet theaters in California, as well as offering many other playgrounds and attractions emphasizing play and imagination in a natural conservation setting.

Position Duties

The department of Parks, Recreation and Neighborhood Services is currently seeking to fill two Part Time Security Officer positions for Happy Hollow Park and Zoo. The hourly range for Security Officer part time classification is $31.29 - $38.02. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience. Under the direction of the HHPZ Food & Beverage Supervisor, the part time Security Officer performs security work of moderate difficulty in maintaining a safe environment for the use of public buildings / facilities utilized by San Jose and Bay Area Residents. This is a highly visible City-wide facility and program with a focus on ensuring safety, security, and customer service for the guests, partners, and staff of Happy Hollow Park & Zoo. This would include patrols, incident reporting, emergency services coordination and customer service. This position works varied hours Sunday-Saturday, occasional special events, and some holidays.

Duties include, but are not limited to :

• Walk HHPZ inside park, outside fence line, parking lots - East Lot, K1, K2 & K4
• Report, track and follow up on any break ins, graffiti, litter, guest issues or urgent issues to proper channels
• Compile issues data, damages amounts and complaints
• Communicate with Guard Vendors, walk facility with new guards from vendor
• Assist clearing the park
• Conducts safety trainings
• Assist with emergency planning and procedure research
• Patrols property, watching for signs of prowlers, vandalism, damage to property or needed repairs; reports necessary repairs or suspicious circumstances which cannot be taken care of personally.
• Checks to see that building security is maintained and that building is secured.
• Handles disturbance problems, enforces safety regulations, provides information on security measures, enforcement activities and emergency procedures.
• May assist in recovery of materials, loss prevention, investigation of illegal acts committed.
• May request emergency police, fire, or ambulance services if needed, report & follow up
• Prepares a variety of reports regarding security services, procedures, and actions.
• 311 & 991 reports
• Attends Happy Hollow Park & Zoo team meetings and trainings

Ability to :

Minimum Qualifications

Education : Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate) Experience : One (1) year of experience in security, safety, or law enforcement. Acceptable Substitutions : N / A Required Licensing : Possession of a valid State of California Drivers license.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise - Demonstrates knowledge of and experience with applicable professional / technical principles and practices, Citywide and departmental procedures / policies and federal and state rules and regulations. Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promote job performance. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Planning - Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives. Customer Service - Demonstrates the ability to anticipate customers needs and deliver services effectively and efficiently using professional demeanor. Communication - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other peoples ideas and thoughts.

Selection Process : The selection process will consist of an evaluation of the applicants training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays / responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Jessica Delgado at Jessica.Delgado@sanjoseca.gov.