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Client Service Representative
Client Service RepresentativeAnimal Humane Society • Minneapolis, MN, US
Client Service Representative

Client Service Representative

Animal Humane Society • Minneapolis, MN, US
30+ days ago
Job type
  • Full-time
Job description

Client Services Representative

Are you passionate about community support and providing exceptional service? Become a vital part of our compassionate and community-focused veterinary clinic team, as a Client Services Representative. In this role, you'll be the first point of contact for pet ownershelping schedule appointments, manage communications, and ensure a smooth experience from check-in to checkout.

Our clinics are committed to delivering high-quality veterinary care at affordable rates, with additional discounts available based on income. If you're looking for a meaningful role where you can make a difference in the lives of pets and their people, we'd love to meet you!

Job Snapshot

Pay : $18.00 / hour

Benefits : Health, dental, vision insurance, 401k retirement plan and more!

  • 15+ Days of Paid Time Off, Paid Holidays and Floating Holidays
  • Work-life balance with no evenings, overnights or Sundays

Schedule : Full Time, 40 hours / week

  • Monday through Friday (no weekends!)
  • Between the hours of 7 : 00am - 5 : 00pm

    • Location : Golden Valley, MN would be your home site, with occasional shifts at our St. Paul-University Avenue site.

    Application Requirements : Please include current resume

    Job Summary : The Client Services Representative is responsible for the daily coordination and scheduling of Veterinary Center Spay / Neuter, Wellness, Dental, and Specialty surgery appointments.

    Job Responsibilities

    Client Services :

  • Greet clients and maintain a professional and welcoming environment.
  • Answer incoming phone calls and make outgoing calls to return voice messages.
  • Respond to email inquiries regarding services.
  • Schedule clients for services.
  • Prepare and ensure proper paperwork and consent forms are completed prior to services.
  • Collect payment from clients.
  • Email invoices, receipts, and records as needed.
  • Make reminder, follow up, and no-show calls for services.
  • Escalate complex client questions and concerns as appropriate.

    • Communication and Culture :

  • Communicate in a positive and professional manner with customers, other employees, and volunteers.
  • Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

    • Technology :

  • Accurately enter and maintain client files and required information in Evet.
  • Manage and view work schedule in Makeshift.
  • Clock in and out of shifts using ADP.
  • Monitor AHS email and other messaging software.

    • Other duties as assigned.

    Additional Information :

    Schedule and Attendance :

  • Required to be on time to scheduled shifts during operational hours which may include evenings, weekends, and holidays.
  • Attend and participate in regular team meetings and one-on-one meetings with direct leader.
  • May be required to work at a different site based on department needs.
  • May be required to attend occasional off-site meetings and events.

    • Work Environment :

  • Primarily desk based.
  • Exposure to unpleasant odors, chemicals, and noises, including barking.
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    Client Service Representative • Minneapolis, MN, US