Onsite Technical Support Sys Admin For Msp

We are seeking a skilled Technical Support Onsite Systems Administrator to join our Managed Service Provider (MSP) team. In this client-facing role, you will provide hands-on, onsite technical support to a diverse range of small to medium-sized business (SMB) clients, ensuring their IT infrastructure runs smoothly. You'll act as a trusted advisor, handling everything from routine system maintenance to complex troubleshooting, migrations, and upgrades. This position requires a blend of technical expertise, strong communication skills, and the ability to thrive in dynamic, fast-paced environments. Ideal candidates have 2+ years of MSP experience and a passion for delivering exceptional IT solutions. Expected to visit various client sites as needed, 2-3 times a week. Mentor and assist other onsite techs. Responsibilities :

• Provide on-site technical support for client hardware, software, servers, and networks, including installation, configuration, and troubleshooting of Windows-based systems, routers, switches, and firewalls.
• Perform system migrations (e.g., Office 365, G-Suite, server migrations) and upgrades to minimize downtime and ensure seamless transitions.
• Conduct proactive maintenance, monitoring, and optimization of client IT environments, including virtualization platforms like VMware and Hyper-V.
• Serve as an escalation point for Tier II / III support issues, diagnosing complex problems, and implementing solutions in collaboration with remote teams.
• Document configurations, create end-user guides, and maintain detailed records of client systems for compliance and future reference.
• Act as a consultant to C-level executives, recommending IT efficiencies, security enhancements, and infrastructure improvements tailored to client needs.
• Collaborate with internal teams on project deployments, such as cloud integrations with Azure or AWS, and ensure adherence to best practices.
• Respond to client inquiries via phone, email, or onsite visits, building trust through clear communication and reliable service.
• Service Qualifications :
• 2+ years of experience in an MSP environment, with a focus on onsite support.
• Proven hands-on experience with Office 365, Microsoft Azure, networking (TCP / IP, VPNs), and desktop support.
• Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS preferred).
• Strong problem-solving skills and ability to work independently on-site.
• Excellent customer service orientation, with the ability to explain technical concepts to non-technical stakeholders.
• Valid driver's license and willingness to travel locally.
• Experience with endpoint management tools (e.g., Microsoft Intune) and security solutions (e.g., firewalls, antivirus).
• Certifications such as CompTIA A+, Network+, Microsoft Certified : Azure Administrator, or VMware Certified Professional.
• Knowledge of scripting (PowerShell) for automation and basic cybersecurity practices.
• Ability to handle diverse client industries, from healthcare to finance, with sensitivity to compliance needs (e.g., HIPAA, STIGs).
• Experience with telecom circuits and networking equipment. Compensation : $65,000
• Provide on-site technical support for client hardware, software, servers, and networks, including installation, configuration, and troubleshooting of Windows-based systems, routers, switches, and firewalls.
• Perform system migrations (e.g., Office 365, G-Suite, server migrations) and upgrades to minimize downtime and ensure seamless transitions.
• Conduct proactive maintenance, monitoring, and optimization of client IT environments, including virtualization platforms like VMware and Hyper-V.
• Serve as an escalation point for Tier II / III support issues, diagnosing complex problems, and implementing solutions in collaboration with remote teams.
• Document configurations, create end-user guides, and maintain detailed records of client systems for compliance and future reference.
• Act as a consultant to C-level executives, recommending IT efficiencies, security enhancements, and infrastructure improvements tailored to client needs.
• Collaborate with internal teams on project deployments, such as cloud integrations with Azure or AWS, and ensure adherence to best practices.
• Respond to client inquiries via phone, email, or onsite visits, building trust through clear communication and reliable service.
• Service

Compensation : $65,000 per year