Customer Service Representative (CSR) Driver- Commission

Customer Service Representative (CSR) Driver

Overview : The Customer Service Representative (CSR) driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis Uniform Services operates in a very competitive environment and successful CSRs must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, CSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.

Responsibilities / Essential Functions :

• Safely operates a company step van in designated area to provide products and service to a variety of clients.
• Verifies daily preventative maintenance of vehicle and maintains proper operator documentation.
• Manages daily route independently to ensure accurate and timely delivery of product.
• Loads / unloads product per company policies, procedures, and guidelines.
• Reviews invoices daily for complete and accurate information and makes corrections as needed.
• Meets sales goals and promotes overall route growth to enhance profitability.
• Develops leads / prospects, calls on prospective customers to solicit business, prepares service agreements, and installs new accounts.
• Assists the sales organization with the procurement of additional new business.
• Understands services, policies, and pricing methods and clearly explains the same to the customer.
• Monitors customer feedback and handles customer issues in a prompt and courteous manner.
• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies.
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Knowledge / Skills / Abilities : Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services / products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify / solve customer concerns.

Working Environment / Safety Requirements :

Education : High school degree or equivalent

License Requirements / Certifications : Valid Driver's License

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.