Front Desk Receptionist

Job Type

Full-time

Description

The Check In Receptionist (CIR) plays an extremely important role in our practice. The Check In Receptionist is responsible for welcoming patients, visitors, representatives and other customers by greeting and directing them in a friendly, prompt and helpful manner. The Check-In Receptionist will ensure the completion of paperwork, sign-in and security procedures, and scheduling of patients. During the check-in process the patients demographics are entered / updated and insurance is verified. In addition, he / she is responsible for ensuring that our office is ready for business each day as well as properly shut down and secured each evening. It is imperative that the receptionist always reflects a positive and courteous attitude toward our patients as he / she is a critical component of the high level of customer satisfaction that we strive to achieve. The receptionist must be well organized, efficient, and prompt. Strong communication skills are also imperative to the success of this position.

The Check-Out Receptionist (COR) is responsible for greeting patients as they check-out and offer them friendly and prompt assistance while coordinating the patient care. The COR reviews the provider's orders to determine necessary treatment plan and schedule future appointment / s accordingly. If patient does not schedule the suggested appointment, the patient is entered into the recall system for their 1 year annual check. Products are sold and dispensed at checkout. Prescription log is kept up to date daily. Recall is created for 3 week with aesthetician for every patient that purchase products. Outstanding balances are collected as well as deductible, coinsurances and any other payment due. Credits are used or refunded at time of checkout (send task to billing manager). Monetary collections are balanced daily, entered into the DNR for reconciliation, and deposited daily. The COR reviews and posts charges daily once notes are signed off by provider.