Mortgage Loan Officer

Location :

4461 Mayfield Road - South Euclid, Ohio 44121

Job Summary

The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The MLO is expected to develop referrals as a means to grow Key's home lending business and client base. The MLO is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality.

Responsibilities

Prospects home lending business to build and develop new client loan originations and relationships and new originations. This can include developing internal referral relationships as well as developing external centers of influence to refer home lending opportunity

Originate and process 1-4 family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines

Responsible for gathering documents at the time of registering a loan and is expected to remain, the primary point of contact for the client during the duration of the loan process

This person is to maintain high standards of client satisfaction and quality, ensure sales / originator systems and workflows are efficiently controlled.

Develops and maintains in-depth knowledge of products and services as well as knowledge of competitors and competitive products while serving as the subject matter expert within the market

Maintains proficiency on sales / originator systems and develop and maintain efficient workflows

Keeps informed of trends and developments in the real estate market and mortgage industry

Ability to foster internal and external relationships.

Performs other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• Bachelor's Degree Business related field or equivalent experience (preferred)

Experience Qualifications

3+ years Experience as a loan officer in 1st mortgage production (preferred)

3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred)

Tactical Skills

Excellent communication skills both written and verbal

Demonstrated strong customer service skills

Proficient in sales and service skills; including tele-consulting, prospecting, networking and COI relationship management.

Strong financial acumen

Personal Skills

Practical Skills

Business Acumen : Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations

Oral & Written Communication : Develops a clear, complete understanding of needs and problems through careful listening, probing, reflecting, and summarizing; conducts discussions that are sincere and fully expressed

Core Competencies

Physical Demands

Driving Requirements

COMPENSATION AND BENEFITS

This position is eligible to earn an hourly rate of $15.00 per hour. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.

Please click here () for a list of benefits for which this position is eligible.

Job Posting Expiration Date : 12 / 08 / 2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.