Scheduler

Support Center Specialist / Scheduler

The Support Center Specialist / Scheduler is primarily responsible for managing patient access to the clinic by identifying and responding to patient needs. Primary responsibilities include managing the telephone traffic into Grace Health by delivering service to the patient or transferring to the appropriate department / location with preparatory information for expedited service. Managing patient demographic and contact information is high priority during all patient contacts. The Support Center Specialist / Scheduler influences patient flow and the general pace of the business day through scheduling decisions and work pace.

Essential Duties And Responsibilities :

• Manage telephone traffic into the support center by answering incoming calls within two rings
• Answer telephone calls courteously using proper greeting and name
• Schedule patient appointments, monitoring the schedule to ensure appropriate appointment placement, allotting sufficient time for special procedures or lengthy exams
• Screen incoming calls and transfer calls to other staff as necessary
• Place outbound follow-up calls or transfer calls to front offices and / or Patient Care Coordinators
• Task Nurse / Medical Assistant or Patient Care Coordinator with patient information or questions
• Answer questions about appointments, Sliding Fee Scale, or other issues as needed
• Reschedule appointments
• Update patient's demographic information in NextGen
• Communicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomes
• Collect payment information for payment on accounts
• Check NextGen task and handle requests and job assigned therein efficiently
• Perform all other duties as assigned

Other Essential Duties And Responsibilities :

General Duties :

Qualification Requirements :

To perform this job successfully, an individual must be able to assist in advancing Grace Health's mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills :

Education and / or Experience :

High School Diploma or equivalency required

At least one (1) year medical office experience strongly preferred

Benefits :

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.