Customer Retention Representative

A company is looking for a Customer Retention Representative for the PM shift in a remote setting.

Key Responsibilities

Handle inbound calls from policyholders requesting cancellations and explore retention options

Proactively contact customers with lapsed policies to discuss recovery opportunities

Maintain accurate records of customer interactions and retention efforts in company systems

Required Qualifications

High school diploma or equivalent

Basic Microsoft Office skills, including Word, Excel, and Outlook

Minimum typing speed of 30 wpm

Experience in a call center environment preferred

Some insurance and / or sales experience preferred