Manager, Volunteer Engagement

• We stand for equity and human rights
• We stand for architecture that strengthens our communities
  • We stand for a sustainable future
  • We stand for protecting communities from the impacts of climate change
  • We stand for economic opportunity
  • We stand for investing in the future
  • We speak up, and policymakers listen

• Supports implementation of standardized volunteer processes, including recruitment, selection, onboarding, training, ongoing engagement, and recognition initiatives.
• Manage logistics for volunteer programming, including orientation sessions, webinars, digital onboarding modules, appointment notifications, and recognition activities.
• Maintain and update volunteer-facing materials, resources, onboarding documents, and process guidance to ensure clarity, accuracy, and alignment with AIA’s governance standards and inclusion commitments.
• Monitor volunteer participation touchpoints to streamline workflows and enhance the volunteer experience.
• Manage the AIA.org volunteer pages and call for volunteers in OpenWater.
  
  

• Support the Senior Director in administering all operational components of the annual national appointments cycle.
• Manage application processing, tracking, and data entry; ensure accuracy of applicant information; and maintain organized, up-to-date committee profiles and rosters.
• Coordinate appointment-related communications, website updates, orientation materials, and scheduling with staff liaisons and the President-Elect.

Speaker Requests, Briefings & Communications

• Update and improve the AIA President/President-Elect speaker request process as necessary, ensuring timely intake, routing, and follow-up.
• Prepare detailed briefing documents for the AIA President and President-Elect for each travel and speaking engagement, including event background, stakeholder notes, logistics, and required materials.
• Coordinate with Marketing & Communications to ensure all speeches, remarks, talking points, and scripts are prepared and finalized in advance.
  
  Scheduling & Calendar Management
• Manage and maintain the calendars for the AIA President and President-Elect, ensuring accuracy, prioritization, and alignment with institutional needs.
• Manage the calendar for the AIA Board of Directors, including scheduling meetings, coordinating availability, and ensuring timely distribution of calendar updates.
• Assist in development and preparation of meeting books and materials for Board meetings.
  
  Travel Planning & Event Logistics
• Plan, coordinate, and manage comprehensive travel schedules for the AIA President and President-Elect.
• Coordinate with Membership to plan and confirm visits to local AIA components and ensure strong communication during trip planning.
• Attend AIA’s annual conference with the President and President-Elect, serving as the on-site coordinator for scheduled engagements.
• Provide on-site support at additional major AIA events, including Leadership Summit and Governance Week.
  

• Demonstrated organizational, scheduling, and project management skills with the ability to manage multiple executive-level priorities, deadlines and workflows.
• Experience in program coordination, volunteer management, governance support, operations, or project management roles in an association, nonprofit, or similar mission-driven environment.
• Experience with AMS/CRM systems (e.g., Salesforce/Fonteva), databases, or digital platforms used for volunteer or member lifecycle management.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments and levels.
• Strong attention to detail and commitment to accuracy, data integrity, and process consistency.
• Demonstrated ability to work independently, exercise sound judgment, and maintain the confidentiality of sensitive information.

• Experience with OpenWater, Higher Logic, or similar community engagement and application platforms.
• Experience working with volunteer committees or governance structures in a membership organization or association.
• Familiarity with nonprofit governance, appointment cycles, or leadership development programming.

• Medical, vision, and dental
• 401(k)
• Flexibility
• Paid time off
• Flexible spending accounts
• Income protection (Life Insurance Coverage up to 2x salary) & disability plans at no cost.
• Tuition and membership reimbursements
• AIA employees have access to a variety of other programs, including:
  1. Employee Assistance Program (EAP) for employees and their family members
  2. SmartBenefits transportation program, featuring up to $55 monthly in public transportation as well as pretax METRO parking
• Computer purchase program
• Fitness club discounts
• Prepaid legal services program
• Identity theft protection