Manager, Information Technology School of Architecture

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The University of Miami IT Department-School of Architecture has an opportunity for a full-time Manager Information Technology to work in Coral Gables Florida.

The Manager Information Technology analyzes and directs the activities of the IT department and supervises all assigned IT staff. The incumbent also ensures continuity of computer services for computer users throughout the organization through planning technical leadership and project coordination.

Core Job Functions :

Designs improved work systems by revising work standards policies and procedures employee work method and utilization and staffing levels.

Plays an integral role in the hire training counseling and development of staff.

Contributes to the formulation of department-wide management and technical policies.

Develops and maintains a professional development and training plan for staff.

Confers with and advises subordinates of technical problems and solutions task prioritization and support methodology.

Prepares activity and progress reports regarding group responsibilities.

Serves as a point of contact for the executive management team on department initiatives.

Ensures a consistently high level of customer service throughout the department by creating appropriate service standards regular observation and mentoring department personnel.

Develops documents and modifies guidelines and procedures to promote efficiency within the unit.

Works directly with faculty students and senior administrators to identify and address emerging technology needs.

Administers and coordinates all functions and services for assigned information technology projects.

Supervises the performance of unit supervisors and staff.

Administers and processes staff performance appraisals.

Makes recommendations to IT leadership peers and subordinates to improve the working environment.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions :

Oversee all IT operations for the School of Architecture including audio-visual (AV) services desktop support and printing services for faculty staff and students.

Serve as the primary liaison between the schools academic and administrative teams and the central University enterprise IT departments.

Support and advance School of Architecture strategic objectives and initiatives related to technology ensuring alignment with university-wide policies standards and compliance requirements.

Manage core infrastructure including Windows-based servers supporting web applications license management and file-sharing services; oversee maintenance policy deployment and review of the School of Architectures Azure / Active Directory organizational unit.

Ensure all endpoints and devices connecting to the University network are properly secured patched and compliant with institutional policies.

Manage and prioritize the schools internal IT team workload including incidents and service requests within the IT service management system (ServiceNow).

Oversee specialized computing environmentssuch as computer labs fabrication labs and research labsensuring reliability performance and high availability for academic programs.

Manage specialized printing environments and operations (e.g. UPLOT / UPRINT) including oversight of print management tools such as Pharos.

Coordinate with vendors and negotiate pricing for AV / IT hardware software and services; oversee procurement processes and full asset lifecycle management.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS :

Bachelor of Arts (BA) or Bachelor of Science (BS) in Computer Science Computer Engineering Information Technology or related field.

Microsoft Certified : Azure Administrator Associate Windows Server Hybrid Admin Associate or relevant Azure certifications) are preferred.

3-5 years of progressively responsible experience in IT Management. Higher education experience a plus.

Demonstrated experience with or a strong understanding of the Architecture Engineering and Construction (AEC) industrys IT requirements.

Expertise in managing and supporting specialized design / modeling applications including but not limited to CAD Rhino and other industry-standard software.

Excellent interpersonal and communication skills required to effectively collaborate with faculty staff students and central IT.

Proven ability to lead and mentor a small technical team.

Any appropriate combination of relevant education experience and / or certifications may be considered.

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status : Full time

Employee Type : Staff

Pay Grade : A11

Required Experience :

Manager

Key Skills

Business Process,SQL,Active Directory,Information Technology,Database,Information Security,Infrastructure,ITIL,Project Management,Internet,ERP,Backup,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1