Volunteer Engagement Coordinator

Job Description

Job Description

Benefits :

403b

Dental insurance

Health insurance

Paid time off

The Volunteer Engagement Coordinator is responsible for developing and overseeing a thriving volunteer program and the management and coordination of in-kind donation drives and community drives for the Crisis Center for South Suburbia (CCSS) and Neat Repeats. This role ensures strategic engagement with volunteers, ambassadors, and the wider community to support the mission of CCSS. The Volunteer Engagement Coordinator will lead efforts in volunteer recruitment and retention, program development, and community drives and outreach in support of those efforts. This position is critical in fostering a connected and engaged volunteer community to support the mission of CCSS. The Volunteer Engagement Coordinator will play a key role in expanding the organizations reach, strengthening relationships and the culture of philanthropy, while building a sustainable network of volunteers and community advocates.

About Crisis Center for South Suburbia

The Crisis Center for South Suburbia is a non-profit organization committed to providing emergency shelter and essential services to individuals and families impacted by domestic violence. We serve over 10,000 individuals annually across the south suburban Chicago communities, offering a comprehensive range of support services. We are dedicated to fostering an inclusive, ethical, and professional environment. As an equal opportunity employer, we invite candidates from diverse backgrounds to apply and be part of our mission to make a meaningful difference in the community.

The Volunteer Engagement Coordinator will be responsible for the following :

Volunteer Program Oversight :

• Develop and implement an annual volunteer recruitment and retention strategy to meet the ongoing needs of CCSS and Neat Repeats resale stores.
• Work in partnership with all departments to identify volunteer needs and strategize effective recruitment solutions.
• Effectively recruit, screen, place, and track volunteers for both direct and non-direct service roles.
• Manage volunteer inquiries, placement, satisfaction, and retention, ensuring timely responses and structured onboarding.
• Assign Neat Repeats volunteers to site supervisors and ensure site supervisors have job-specific training plans and availability for onboarding.
• Work with the Fundraising & Communications Officer to cultivate relationships and increase awareness with individuals, businesses, community groups / agencies, corporations and other entities to market volunteer and in-kind donation needs of the agency.
• Responsible for obtaining and supervising groups of volunteers that do project or donation sorting work for the agency.
• Responsible for obtaining special event volunteers to support fundraising activities.
• Oversee volunteer recognition activities
• Train and encourage site supervisors to conduct informal actions that recognize and appreciate volunteers.
• Responsible for ensuring that new volunteers meet the eligibility requirements for the position they are assigned to.
• Attend public speaking engagements to represent CCSS / NR when needed at community events and fairs to increase awareness of CCSS program services and promote volunteer opportunities.
• Utilize community and computer-based recruiting websites to effectively advertise our volunteer needs.
• Responsible for a monthly publication of our Volunteer Voice newsletter. Collect and publish meaningful articles to keep volunteers in the know.

Donation Operations :

• Research and cultivate relationships and increase awareness with individual, business, community groups / agencies, corporations and other donors and community agencies for the solicitation of in-kind goods and services.
• Provide attentive customer service and responsiveness to all in-kind and potential donors / donor groups. Respond to inquiries, phone calls, and e-mail in a timely and responsive manner.
• Create, manage, and document all in-kind donations and donor information in order to aid in building relationships and provide outreach to potential donors.
• Organize community and in-kind donation drives according to type and end use maintaining CCSS and Neat Repeats high standards of saleable and useable donations / merchandise
• Work with Development team members to coordinate and execute the holiday drive and Adopt-a-Family program.

Volunteer Workforce / Logistics Coordination :

• Assess the need for ongoing volunteer help with donations and works with onsite supervisors and staff to ensure coverage of duties.
• Develops and maintain a monthly calendar of volunteers assigned to facilities and donation management, including groups.
• Handle all inquiries about in-kind donations requiring pick-ups or drop offs and coordinate with Operations.
• As needed schedule pick-ups using available volunteer support and working within the parameters of the Operations Maintenance calendar.
• Responsible for being the single point of contact for all volunteers, community service, and volunteer groups working with in kind donations.
• Provide all volunteers working in logistics with training commensurate to the work they perform.
• Maintain documentation of time sheets and sign in sheets to aggregate into statistics and reports that are necessary to monthly reporting requirements. Use CRM system to track and report.

Administrative & Organizational Responsibilities :

• Maintain up-to-date records of all volunteer requests and involvement.
• Provide all data and files necessary for PQI program review.
• Work collaboratively with the Development team, strategically marketing fundraising and engagement opportunities.
• Ensure compliance with policies, procedures, and requirements related to community engagement, volunteer assignments and in-kind donations.
• Represent CCSS at relevant meetings, conferences, and networking opportunities.
• Supervise volunteers according to procedures.
• Assist with other Development Department initiatives as needed.
• Attend monthly All Staff and NR Managers Meetings
• Maintain Amazon Wish list

Qualifications

• Education : Bachelors Degree
• Experience :

3-5 years in Customer Service

3-5 years in Related Experience

• Experience with volunteer management
• Strong Project Management and personal workflow
• Experience with CRM systems
• Proficient in Microsoft Office (Excel, Word, PPT)
• Other Requirements :

Valid Drivers License.

Top Benefits & Perks

We offer a competitive salary and a comprehensive benefits package, which includes :

• Health, vision, and dental insurance.
• Life insurance and additional voluntary benefits.
• Paid time off (PTO), including holidays and sick leave.
• 403(b) retirement matching and performance-based bonuses.
• Opportunities for professional development and career growth.
• A supportive work environment that values work-life balance.

Location

This position is based in the south suburban Chicago area, providing convenient access to surrounding communities, public transportation, and major expressways. The location offers a vibrant suburban community with proximity to city amenities, making it an ideal environment for both work and personal life balance.