Technical Customer Service Representative

Direct Hire

Salary : $48-$58k annually plus a quarterly bonus.

Benefits : Health Insurance 401(k) Generous Paid Time Off Quarterly Profit Sharing

Position Overview :

Local company founded in 1997 is seeking a customer-focused problem-solving individual as a Technical Customer Service Representative . This role combines technical support with hands-on customer service and warehouse responsibilities. The ideal candidate is motivated detail-oriented and enjoys working in a dynamic environment supporting customers and internal teams.

Primary Responsibilities Technical Support :

Learn to repair and maintain valves meters and related equipment.

Understand products and applications to assist customers and sales representatives by phone and in the field.

Read plans and specifications and perform product takeoffs.

Troubleshoot products remotely and on-site.

Conduct product and maintenance training for customers.

Assist engineers and operators with product selection and application.

Secondary Responsibilities Warehouse & Customer Service :

Load and unload trucks.

Maintain organize and clean the warehouse.

Prepare products for shipping and ensure accurate documentation.

Answer phones provide pricing information and create quotes.

Process orders via phone or email and prepare invoices and shipping documents.

Receive inventory and enter into QuickBooks.

Assist in preparing quotes for project bids.

Required Competencies :

Positive and professional attitude.

Self-motivated with ability to work independently.

Strong desire to help customers and team members solve problems.

Excellent verbal and written communication skills.

Technical aptitude with mechanical and problem-solving expertise.

Superb attention to detail.

Clean driving record.

Ability to collaborate effectively and maintain a team mindset.

Preferred Skills & Abilities :

Proficiency in Microsoft Office (Word Excel).

Experience with QuickBooks or NetSuite accounting software.

Forklift operation.

Ability to read schematics and engineering plans / specifications.

Basic electrical wiring knowledge (low voltage circuitry 4-20 mA and Pulse Output).

Willingness to travel overnight 23 nights per month if needed.

Eagerness to learn new technical skills as required.

Why Work at MMG :

Join a collaborative problem-solving team dedicated to providing excellent customer service.

Opportunities for growth professional development and cross-training in technical and operational areas.

Competitive compensation and benefits package including quarterly profit sharing.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 48 - 58