Auto Body Shop Manager

Job Summary

The Auto Body Shop Manager oversees the daily operations of an auto body repair facility, ensuring high-quality repairs, efficient workflow, strong customer satisfaction, and profitability. This role combines leadership, technical knowledge, customer service, and business management.

Key Responsibilities

Operations & Production

• Manage day-to-day shop operations, including scheduling, workflow, and repair timelines
• Ensure repairs meet quality, safety, and manufacturer standards
• Monitor productivity and efficiency of technicians and painters
• Coordinate with parts suppliers to ensure timely and accurate deliveries

Staff Management

• Supervise, and evaluate technicians
• Assign work based on skill level and workload
• Foster a positive, safe, and professional work environment
• Enforce shop policies, procedures, and safety standards
• Ensure clear communication regarding repair status, timelines, and costs
• Maintain high customer satisfaction and manage reviews or feedback
• Oversee or assist with repair estimates and supplements
• Work with insurance adjusters to ensure accurate claims and approvals
• Ensure proper documentation and compliance with insurance requirements
• Monitor shop performance, KPIs, and profitability
• Control labor, materials, and overhead costs
• Meet revenue and performance targets
• Assist with budgeting, reporting, and inventory management
• Ensure compliance with local, state, and federal regulations
• Maintain a clean, organized, and safe shop environment
• Enforce OSHA and environmental standards
• Proven experience in auto body repair or collision center management
• Strong understanding of auto body repair processes and estimating systems
• Leadership and team management skills
• Excellent communication and customer service abilities
• Ability to multitask and problem-solve in a fast-paced environment

Preferred

• Experience with estimating software (CCC, Mitchell, Audatex, etc.)
• Valid driver’s license

Physical Requirements

• Ability to stand and walk for extended periods
• Occasional lifting of up to 50 lbs
• Work in a shop environment with noise, fumes, and equipment

Compensation & Benefits

• Competitive salary (based on experience)
• Performance-based bonuses
• Paid time off and holidays