Community Health Worker - Ottawa County

Job Summary :

The Community Health Worker participates as a member of the inter-disciplinary care team (ICT) to coordinate care for members.

Essential Functions :

• Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to; hospital, provider office, community agency, member's home, telephonic or electronic communication
• Accompany members to appointments and other social service encounters when necessary
• Coordinate logistics to support members' care plan goals and interventions - reminders, transportation, and childcare arrangements
• Verify eligibility, previous enrollment history, demographics and current health status of each member
• Contribute to assessments by gathering information from the member, family, providers and other stakeholders
• Contribute to the development and implementation of the individualized care plan based on member's needs and preferences, reporting information to the Case Manager
• Assist with identifying and managing barriers to achievement of care plan goals
• Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination
• Assist with the provision of health education and wellness materials as directed by the Case Manager(s) or Team Lead
• Evaluate member satisfaction through open communication and monitoring of concerns or issues
• Maintain appropriate documentation within protocols and guidelines of the Care Management program
• Looks for ways to improve the process to make the members' experience with CareSource easier and shares with leadership to make it a standard, repeatable process
• Regular travel to conduct member, provider and community based visits as needed to ensure effective administration of the program
• Perform any other job duties as requested

Education and Experience :

Competencies, Knowledge and Skills :

Licensure and Certification :

Working Conditions :

Compensation Range :

$35,200.00 - $56,200.00

CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly / salary) :

Hourly

Organization Level Competencies

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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