Bankruptcy Account Agent

Bankruptcy Account Agent

The primary job function of this position is handling inbound/outbound calls for Westlake, Wilshire and Western Funding bankruptcy customers. Bankruptcy Associates are responsible for ensuring that bankruptcy customers receive professional service while answering their questions and concerns as well as maintaining compliance with bankruptcy requirements.

Bankruptcy Associates will closely interact with Bankruptcy Specialists, other departments and management to troubleshoot questions or concerns posed by bankruptcy customers.

Bankruptcy Associates must have the ability to deal with challenging situations while maintaining compliance with strict bankruptcy guidelines. The ability to multitask and work independently is essential in this fast paced and detailed oriented environment.

Essential duties and responsibilities include:

• Handle sensitive high volume inbound/outbound calls.
• Accept bankruptcy customer payments.
• Provide customers with accurate account information.
• Maintain working knowledge of company products and services.
• Transfer calls to appropriate departments or bankruptcy staff members.
• Identify, research, and resolve customer's concerns.
• Document all accounts thoroughly.
• Process bankruptcy validation requests including Bankruptcy Review Requests.
• Contacting Bankruptcy law firms to confirm attorney retention and/or bankruptcy filing.
• Assist in preparing documents as necessary.
• Properly code accounts Bankruptcy when identified as bankruptcy.
• Communicate professionally with internal and external customers, trustees and or attorneys.
• Other duties as assigned.

Essential knowledge, skills, and licenses include:

• Excellent communication, listening and problem-solving skills.
• Reliable attendance.
• Proper grammar and email etiquette.
• Type a minimum of 35 WPM.
• Ability to work under time constraints and daily deadlines.
• Good interpersonal skills and team work awareness.
• Bi-lingual (Spanish) is preferred.
• Ability to understand complex bankruptcy matters.

Education and/or experience include:

• Call Center Experience.
• Bankruptcy Field Experience

Machines, office equipment & software include:

• Daybreak, Pacer, NDC, or other retail consumer servicing systems.
• Web navigation and/or web-based applications.
• Microsoft Word, Excel (pivot charts and basic filtering), PDF, and Outlook.
• 10-key calculator and QWERTY keyboard skills.

What's our pay rate?

• Total compensation (base plus potential bonus) can range from $17.87 to $28.26 per hour.
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

What benefits do we offer?

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas, TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

About Us

People. Purpose. Passion.

These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ") allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes.

Westlake Financial Services is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.

Westlake's success didn't just happen overnight. It took years of hard work, cultivation and intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.