Lead Agile Business Analyst

Position-Pipeline Scheduler Support Analyst

Location-Houston, TX / Allentown, PA

Position Summary

The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler application used in midstream oil and gas operations. This role ensures the smooth operation of scheduling systems, resolves user issues, and supports enhancements and maintenance activities across development and production environments.

Key Responsibilities

• Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident resolution, user access management, and system monitoring.
• Troubleshoot and resolve application issues related to batch jobs, data flow, and integration with systems like T4 and Nest databases.
• Maintain and update Excel VBA-based scheduling tools, ensuring configuration integrity and macro functionality.
• Collaborate with schedulers to support daily operations such as exporting, editing, and publishing pipeline schedules.
• Participate in patching activities, nightly audits, and compliance checks within the AVD environment.
• Document support procedures, architecture diagrams, and user guides.
• Coordinate with development teams for issue escalation and resolution.
• Monitor ticket queues and ensure timely resolution or escalation of issues.
• Participate in on-call rotations and support activities outside regular business hours as needed.

Required Skills and Experience

Preferred Qualifications