B2B Inside Sales Support Specialist

LHH is seeking a B2B Inside Sales Support Specialist a direct hire position in Charlotte, NC to manage customer orders, oversee delivery processes, and ensure accurate invoicing. This role involves handling forecasts, preparing quotations, and maintaining strong client relationships while supporting pricing strategies and operational efficiency. This position is fully in office Monday - Friday from 8 am - 5 pm.

Responsibilities

• Accurately process customer orders, ensuring smooth handling from entry to delivery.
• Monitor order fulfillment and proactively inform customers of any changes to delivery schedules. Escalate significant disruptions to the Sales Manager for resolution and allocation decisions.
• Report unresolved or critical issues to the Sales Manager and maintain communication until the matter is closed.
• Confirm timely invoicing for all delivered goods.
• Receive, review, and input customer forecasts into the system. Flag major variances to the Sales Manager and Logistics Manager.
• Prepare and maintain delivery performance statistics.
• Update and manage customer agreements within the business system for assigned accounts.
• Issue quotes to customers and ensure consistent follow-up on all submitted quotes.
• Communicate directly with customers regarding orders and delivery status.
• Generate and issue invoices to customers.
• Recommend pricing and prepare quotations for designated accounts.

Qualifications