Ramp Services Supervisor

Ramp Services Supervisor

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Ramp Services Supervisor oversees and coordinates ramp services operations, ensuring compliance with safety, security, and company standards. Manages staffing, training, and performance, including hiring, coaching, and disciplinary actions. Maintains communication with airport officials and customers, monitors work quality, enforces TSA regulations, and ensures budgetary adherence. Promotes a respectful and equitable work environment while upholding operational excellence.

Responsibilities

Manage, coordinate, and control airport activities for ramp services functions. Monitor the quantity and quality of work performance within assigned areas. Direct personnel, oversee staffing requirements, and provide input on hiring, training, coaching, counseling, and termination of subordinates. Ensure compliance with company rules, standards, and contractual agreements. Monitor and enforce budgetary controls and manning requirements. Communicate with Airport Board officials and individual customers as needed. Proactively supervise employees to maintain high standards of customer satisfaction, safety, security, quality, and employee relations. Maintain operations in compliance with corporate security programs and TSA regulations. Conduct required company audits to ensure continuity and compliance. Implement and clarify the site-specific security plan, ensuring all staff have proper ID badges. Promote a respectful and equitable work environment for employees, customers, vendors, and third parties. Ensure all staff follow safety and operational standards, and address passenger or operational concerns professionally. Coordinate with all departments to meet operational needs, including catering, fueling, and maintenance. Represent the company in assigned capacities. Regularly report to work and meet job expectations. Demonstrate strong analytical, mathematical, and problem-solving abilities. Interpret technical instructions and adapt to various abstract and concrete challenges.

Minimum Requirements

Must have High school diploma or GED. 2-3 years of experience in ramp operations or ground handling. Ability to read, write, speak, and understand English. Strong leadership, communication, problem-solving, and knowledge of ramp operations. Must be able to work a flexible schedule, including nights, weekends, and holidays. Must have and maintain a valid US Driver's License. Ability to hold and maintain an Airport Badge.

Preferred Skills

Prior leadership or supervisory experience. Strong team management and problem-solving skills. Strong verbal/written skills to resolve issues quickly. Knowledge of FAA, TSA, and airline regulations. Ability to multitask under pressure in a fast-paced environment. Ability to write routine reports and correspondence. Understanding of passenger and airline service expectations.

Physical Requirements/Working Conditions

Ability to lift up to 70 lbs. Work in a high noise level environment. Willingness to work outdoors in various weather conditions.

Perks & Benefits

Access your pay when you need it through DailyPay app! On the spot awards offered through the Awardco Platform including gift cards and more! Multiple options for both full and part-time employees! Travel Discounts, Pet insurance, Discount Shopping & More! Wellness Programs offered to all employees! 401k program offered! Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.