Hospitality Training Specialist F&B

Hospitality Training Specialist Food & Beverage

Pay Rate: $20.00 per hour Department: Hospitality Food & Beverage Status: Full-Time Travel: Up to 50% (between Nebraska casino locations)

About the Role

WarHorse Casino Omaha is looking for a highly motivated and energetic Hospitality Training Specialist F&B to support training, development, and service excellence across all Food & Beverage outlets.

In this role, you will help deliver onboarding, customer service training, operational procedures, and safety protocols. You will work hands-on with outlet leadership, assist with developing training materials, and play a key part in ensuring every team member provides outstanding service aligned with WarHorse Gaming's Mission, Vision, and Values.

This is a great opportunity for someone who is passionate about coaching, hospitality, and developing teams.

What You'll Do

1. Coordinate, deliver, and support training programs for F&B team members.
2. Conduct onboarding, guest service training, operational training, and compliance sessions.
3. Work closely with outlet managers to identify training needs and support consistency.
4. Assist in developing and updating SOPs, service standards, and training manuals.
5. Organize training records, attendance sheets, and feedback from sessions.
6. Provide follow-up coaching, shadowing, and on-the-floor support to reinforce training.
7. Participate in pre-shifts, service observations, and F&B walkthroughs.
8. Assist with set-up, planning, and coordination of training events or development activities.
9. Maintain a strong presence on the F&B floor to support service standards.
10. Perform other duties as assigned.

What We're Looking For

• Must be 19 years or older
• Minimum 3 years of Food & Beverage or hospitality training experience, or strong F&B operational experience
• Bilingual (Spanish/English) preferred
• Strong understanding of F&B operations and guest service standards
• Confident communicator with great presentation and facilitation skills
• Proficient in Microsoft Office; POS experience (Agilysys) preferred
• Strong organization and time-management skills
• Flexible work schedule: early mornings, evenings, weekends, and holidays
• Ability to obtain and maintain a Nebraska Gaming License
• Valid Driver's License

Core Competencies

• Communication
• Accountability
• Adaptability & Flexibility
• Commitment to Culture
• Emotional Intelligence
• Goal Achievement
• Initiative

Work Environment

This position requires mobility throughout the property, time spent in active F&B environments, and exposure to secondhand smoke. Extended work hours may be required based on training needs.

Travel

Up to 50% travel between Nebraska casino locations. Travel typically occurs during normal business hours and may occasionally require overnight stays.

Equal Opportunity Statement

WarHorse Gaming and Ho-Chunk, Inc. are equal opportunity employers. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Preference may be extended to persons of Indian descent where applicable by law.

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale

0 Not Applicable to This Position

1 Normal: Conditions Similar to Everyday Life

2 Above Average: Beyond Normal Levels

3 Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:

1

Accessibility of all worksites required for the position

1

Exposure to weather and temperature extremes

1

Exposure to darkness

1

Exposure to cramped spaces

1

Exposure to loud noises

1

Exposure to chemicals and fumes

1

Exposure to dust

1

Exposure to heights

1

Exposure to work safety hazards

2

Exposure to secondhand smoke

2

Amount of overtime/extended work hours required

PHYSICAL EFFORT:

2

Physical mobility: movement from place to place on the job, considering distance and speed

2

Physical agility: ability to maneuver body while in place

1

Ability to lift up to 20 lbs.

1

Physical strength to manage routine office materials and tools

1

Dexterity of hands and fingers

1

Dexterity of feet

1

Physical balance: ability to maintain balance and physical control

1

Coordination: including eye/hand, hand/foot, etc.

2

Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:

2

Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2

Memory, considering the amount and type of information

1

Complexity of decision making

1

Time pressure of decision making

2

Analytical thinking

2

Conceptual thinking

1

Ability to compute basic math calculation

COMMUNICATION:

1

Fluency in English

0

Fluency in another language

3

Verbal communication

3

Written communication

1

Non-verbal communication

SENSORY ABILITIES:

2

Ability to see

2

Ability to distinguish colors

2

Ability to hear

0

Ability to smell

0

Ability to taste

0

Sense of touch