Customer Service Specialist

Customer Service Specialist

RAYUS Radiology is looking for a Customer Service Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Customer Service Specialist in our Revenue Cycle Management (RCM) group, you will assist patients, clinics, referring doctors, attorneys, and insurance companies with medical billing questions. You will answer telephone calls, respond to voice mails, and route email / mail to ensure the appropriate departmental resource follows up on billing accounts. While exceeding our Quality Assurance standards, you will focus on the patient first, be accountable, and play an important part in creating a superior patient experience. This is a remote full-time position working 40 hours per week. Shifts are from 9 : 30am-6 : 00pm CST.

Essential Duties And Responsibilities :

• Assists clinics, referring doctors, attorneys, insurance companies and patients / responsible parties with general questions
• Responds to RCM voice mail and email in a timely manner
• Routes telephone calls and mail to appropriate departmental resource for follow up on problem accounts
• Communicates effectively with various departments within Revenue Cycle Management
• Researches explanation of benefits (EOBs) and / or denials in imaging system in order to assist patients and explain balances
• Meets or exceeds team Quality Assurance standards
• Escalates more complex inquiries to Senior Customer Service Specialist for support and resolution
• Faxes itemized statements and letters of protection (LOPs) to attorneys by request ensuring proper authorization is on file
• Updates billing system with updated patient demographic information
• Calls referring doctors, patients, insurance companies, and attorneys to get updated insurance or demographic information on patient accounts
• Researches missed discounts, duplicate charges, reverse collection decisions and insurance denials

Performs other duties as assigned

Required :

Preferred :

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer / Vets / Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com / careers.