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ServerHornblower Cruises & Events • New York, NY, US
Server

Server

Hornblower Cruises & Events • New York, NY, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Restaurant Servers are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to our Guests' needs, making them feel welcome, comfortable, important and relaxed.

The right person will be passionate about food and service and thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Server in a bustling, fast-paced restaurant setting.

Responsibilities:

Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils

Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

Keep kitchen staff informed by noting timing of meal progression

Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars

Respond to additional patron requirements by inquiring of needs; observing dining process

Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs

Properly open and pour wine at the tableside

Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return

Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons

Contribute to team effort by accomplishing related results as needed

Perform basic cleaning tasks as needed or directed by supervisor

Fill in for absent staff as needed

Assist with special events as needed

Adhere to grooming and appearance standards consistently

Promptly address customer service issues and refer customers to management when necessary
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Server • New York, NY, US

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