Patient Advocate

A company is looking for a Member Services Patient Advocate.

Key Responsibilities

Manage member phone line and address all inquiries related to balance billing

Ensure timely responses to member inquiries and maintain clear documentation of medical claims

Collaborate across departments and assist in maintaining a safe workplace environment

Required Qualifications

Minimum High School Diploma

Experience in a medical healthcare claims role

Background in healthcare claims management and benefit plan interpretation

Proactive, self-starter with the ability to manage high call volume

Bilingual preferred