Call Center Representative

Job Description

Overview :

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio!  IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial / residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

Essential Job Summary : :

IWS is looking for an experienced Customer Service CALL CENTER Representative for their Danbury location.  Bi-Lingual Portuguese speaking is a huge plus!!!.

PLEASE HAVE CALL CENTER or RECEPTIONIST EXPERIENCE with taking a high-volume amount of incoming phone calls from customers, and be computer savvy with intermediate Excel, Microsoft, and other applications experience.  Also, again Spanish speaking is highly preferred.

Monday thru Friday, 8 : 30AM - 5 : 00PM. $22.00 per hour.

The position of Customer Service Representative is an opportunity for the right individual to join a growing customer service team. Reporting to the Customer Service Supervisor, the purpose of this position is to be the primary point of contact for existing and potential customers, as well as the liaison between other departments, including billing, operations, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience.

The position is based on a 40-hour work week.

Essential Job Functions : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. :

• Receive and process incoming calls and emails from customers
• Collaborate with the billing, sales, and operations teams to deliver on customer expectations
• Identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues
• Provide service and pricing recommendations to new and existing customers
• Manage difficult customer situations and respond promptly to service requests to meet customer commitments
• Work quickly and efficiently in a fast-paced environment in order to process customer requests
• Process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and inquiries
• Able to deal with frequent changes in the work environment throughout company expansion
• Additional duties as assigned

Requirements and Qualifications : :

Additional Information :

IWS’s base pay actually offered takes into account a range of factors including, but not limited to, internal equity, the candidate’s geographic region,  job-related knowledge, skills, qualifications, and other business and organizational needs.

Bonus : This role is not bonus eligible.

Benefits : IWS employees are eligible to participate in our benefits plan.  Should an employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance, retirement savings benefits, paid vacation and holidays, as well as access to numerous voluntary benefits.  Any coverages for health insurance and retirement benefits will be in accordance

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary Range Minimum : USD $22.00 / Hr. Salary Range Maximum : USD $22.00 / Hr.