Overview
Platform Implementation Specialist 25-03188. Base pay range : $35.00 / hr - $46.00 / hr. Location : Bay Area, CA (partially remote, partially in-office) with travel to merchant sites across the region and country. Duration : 3 months contract with possible extension or conversion to permanent, depending on budget and management decision.
Payrate : $40 / hr - $46.00 per hour on W2.
Responsibilities
- Interface directly with merchant restaurants and work to improve their experience.
- Create and execute plans for merchant onboarding strategy and build a seamless onboarding experience that delights merchants.
- Perform hands-on work with hardware and learn the ins-and-outs of DoorDash software configuration.
- Create merchant training materials to encourage staff understanding and adoption.
- Train merchant staff on effectively using new platforms.
- Identify opportunities to improve merchant workflows to encourage adoption and maximize revenue.
- Able to achieve immediate results and adapt in an evolving work environment.
- Contribute to shaping the direction of the company where possible.
Qualifications
Bachelors degree or equivalent work experience.Minimum of 5 years of experience in hospitality, restaurant management, or systems implementation.Ability to complete tasks accurately, effectively, and on time with superb attention to detail.Excellent external and internal customer support skills.Experience working cross-functionally with other departments.Proactive by nature and most engaged when operating at the lowest level of detail.Spanish fluency is a strong plus.Team & Employment Details
Team context : Platform Innovation team leads strategy, launch and scaling of nascent bets for white-label restaurant business.Reporting : Reports to the Manager of Launch and Product Ops within Platform Operations.Seniority level : Mid-Senior levelEmployment type : ContractJob function : Product ManagementIndustries : Technology, Information and Media#J-18808-Ljbffr