Order Management Coordinator

Order Management Coordinator

We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Summary

The Order Management Coordinator is responsible for managing orders in Oracle from open to invoicing to ensure revenue is accounted for and within required time frames under conformity to the applicable internal controls and compliance requirements.

Job Functions

• Open / Update / Invoice Orders in Oracle
• Confirm data received from the branch against the client contract and internal databases to verify that services are charged correctly and according to client instructions
• Monitors unbilled orders and works with internal staff for timely resolution
• Review daily reports to ensure invoicing is turned around timely to reduce accruals and improve DSO and Bad Debt
• Answers inquiries about invoices from partners and clients
• Provide excellent customer service to internal and external clients
• Participates in special projects as required
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned
• Distribution of the invoices as per customer requirements
• Prepares invoice for analysis services in SLIM

Qualifications

Education and Experience

• High School Diploma or GED (Required)
• 0-2 years of Order management and/or Accounts Receivable experience (Required)
• Customer Service experience (Required)

Licenses and Certifications

• N/A

Knowledge, Skills and Abilities

• Language Skills: English Intermediate level proficiency required (Required)
• Mathematical Skills: Intermediate level proficiency required for analyzing (Required)
• Reasoning Skills/Abilities: Intermediate level required (Required)
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness (Required)
• Ability to multi-task effectively (Required)
• Capable of paying great attention to detail (Required)
• Possess strong organizational and time management skills to effectively prioritize tasks, follow up on pending issues and meet deadlines (Required)
• Be open to change and willing to learn new skills (Required)
• Be able to follow up on pending issues and meet deadlines (Required)
• Ability to provide quality client service to both internal and external contacts, regarding non-legal matters routinely. (Required)
• Ability to communicate clearly and effectively, both orally and in writing (Required)

Computer Skills

• MS Office - Intermediate skill
• Oracle / SLIM experience

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Occasionally
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: None
• Stoop, kneel, crouch or crawl: None
• Talk/hear: Frequently
• Taste/Smell: None
• Lift/carry/push or pull: Occasionally 5 lbs