Housekeeping Manager
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers in qualifying roles may enjoy a range of benefits, including :
- Marriott Employee Discounts Worldwide
- Medical, Dental, Vision Insurance
- Company-Sponsored Life Insurance
- Short & Long-Term Disability Insurance
- Tuition Reimbursement Program
- 401(K) with Discretionary Company Matching Contributions
- Employee Assistance Program
The overall objective and purpose of the Housekeeping Manager is to assist the Executive Housekeeper in directing the daily operations of Housekeeping and Laundry to ensure clean, orderly, and attractive conditions of the hotel. The incumbent is responsible for completing inspections and holds Grand Performers accountable for high cleanliness standards, as well as for ensuring guest and Grand Performer satisfaction while maintaining the operating budget. They are to provide inspiring and strategic leadership while directing the activities of the Housekeeping Department in support of the mission, core values, standards, and goals established by the company.
Primary areas of responsibility include, but are not limited to the following :
Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check-outs in order to prepare work assignmentsAssigns workers their duties, and inspects work for conformance to prescribed standards of cleanlinessAdvises manager or desk clerk of rooms ready for occupancyInventories stock to ensure adequate suppliesInvestigates complaints regarding housekeeping service and equipment, and assists manager with corrective action.Examines rooms, halls, and lobbies to determine the need for repairs or replacement of furniture or equipment, and makes recommendations to managementConducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipmentRecords data concerning work assignments, Grand Performer actions, and time records, and prepares periodic reportsAttends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operationAssists manager in preparing reports concerning room occupancy, payroll expenses, and department expensesPlans work schedules to ensure adequate service.Supports and supervisors an effective inspection program for all guestrooms and public space.Have a thorough knowledge of the product, including room types, amenities, services, and brand standardsAll other duties as assigned, planned or un-plannedTo perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
Strategic business leader - Works strategically to devise plans in alignment with organizational goals.Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host / facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.Leads with courage - Provides a culture of accountability.Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goalsAdvanced level of written, verbal, and interpersonal communication skills.Ability to implement and uphold service standardsAbility to prioritize and organize work assignmentsAbility to work well in stressful, high-pressure situationsComprehensive knowledge of a safe work environmentMinimum qualifications :
High school diploma or General Education Degree required2+ years of relevant work experience in similar scope and title requiredExperience within luxury brand / markets requiredSupervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.
Housekeeping SupervisorsLaundry SupervisorsThe work environment / conditions described herein are representative of those that an incumbent may experience.
Must be comfortable working in a shared space, with constant noise, without the use of a private office.Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.Push, pull, and lift up to 50lbs on a weekly basis.While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of timeThe Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
