Regional Property Manager of RAD Market

Job Description

Job Description

The Jacksonville Housing Authority is an equal opportunity / affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equal opportunity in employment for all persons, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal law.

POSITION

Job Title : Regional Property Manager of RAD / Affordable / Market Housing

FLSA Classification : Exempt / Non-Union

EEO Classification : Mid-Level Officials and Managers Professional

Pay Range / Salary $75,000.00 to $95,000.00

Reports to : Director of Property Management

Job Description

Job Summary

The Regional Property Manager for RAD / Affordable / Market Housing is a specialized administrative professional responsible for overseeing the operation and maintenance of affordable housing properties throughout the Jacksonville Housing Public Housing Region. This role is crucial in ensuring that JHA fulfills their mission of providing safe, affordable, and adequate housing for low-income families, seniors, and individuals with disabilities and involves ensuring properties are well-maintained, financially sound, and compliant with all relevant regulations. The Regional RAD / Affordable Manager will lead a team of property managers and staff, develop strategic plans, and implement initiatives to enhance property performance and resident satisfaction.

The Regional Property Manager for RAD / Affordable / Market Housing supports and executes operations for profitability and superior performance by directing and leading team members in achieving and exceeding operational goals and expectations by enforcing policy, procedures, and practices.

Acts as a liaison between the agency residents, and various stakeholders, fostering a sense of community while ensuring compliance with federal, state, and local regulations. A pivotal role in implementing housing policies, coordinating tenant services, and addressing resident concerns to maintain a high standard of living within the community.

Essential Job Functions

• Ensuring that all property management personnel are fully supported, trained, and adhering to the Housing Authority operational and compliance procedures.
• Directs the operation of affordable housing properties in the assigned portfolio, sets property performance, financial and maintenance goals; tracks and evaluates leasing rates, operational, financial, and related property management issues through review of records and reports and meetings with staff.
• Reviews and evaluates budgets for assigned properties; recommends or denies expenses; monitors performance of rent collections and complaint handling.
• Reviews operations and make recommendations for improvement or changes accordingly.
• Demonstrates continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Plans, organizes, manages, reviews, and assigns the work of property managers; plans, coordinates, trains, and arranges appropriate training for staff.
• Serves as on-site manager in absence of Property Managers.
• Experience with EIV reporting to HUD and LIHTC.
• Assist with the development of the yearly operating budget and monitor property financial performance; reviews and approves payments for goods and services; ensures expenditures are accurately coded; submits reports on variances; keeps expenditures within budget limits and arranges for budget revisions when warranted.
• Performs tenant accounting; authorizes adjustments to tenant accounts, security deposits, rent changes, retroactive billings, maintenance charges and late fees; authorizes rent refunds or collection efforts to include timely update of the data system and deposit of collections received at the site; write-offs; negotiates payment agreements and schedules.
• Interviews and selects employees and, when necessary, recommends reassignment, termination, and disciplinary action.
• Maintain a high occupancy level of 98% or higher at each community through effective team motivation, keeping informed of waitlist conditions, and advertising following the Fair Housing Marketing plan.
• Work with Property Managers with PHAS, UPSC / NSPIRE
• Set goals for the onsite team.
• Provide financial oversight of the properties, including drafting operating budgets, 5-year capital improvement plans, and monitoring monthly financials to assess performance against budgets. Act swiftly to address budget variances.
• May be required to work during inclement weather or holidays when offices are closed.
• Travel between property sites for on-site presence, inspections, and reviews.
• Fills in for property managers on extended leave; directs daily operations of property staff during such time.

MINIMUM QUALIFICATIONS

Education and Experience

Bachelor’s degree is preferable with an emphasis on public administration, public policy, urban studies, or related field. Directly relevant experience will be considered in lieu of the required degree. Five to seven years of increasingly responsible housing program policy analyst and administration experience with auditing, training, systems, and quality control responsibilities. Must have certification in LIHTC (Section 42) and a minimum of five years of compliance related work experience. Need to have the ARM / CAM credential or the ability to earn the credential within a specific period as a condition of employment (preferably within 12 months of employment). Must possess or be able to obtain certification in RAD PBV Specialist and / or HCV and PBV Rent Calculation, HCV Specialist and in no more than two attempts, within twelve (12) months of employment. Current Property must be high performance site. Strong communication skills and basic use of office equipment and software. Must possess a valid Florida driver’s license (within 3 months of employment), maintain a driving record acceptable to the Authority and its insurance carrier and have access to a motor vehicle. YARDI Voyager property management software experience is preferred.

Required Knowledge, Skills, and Abilities

Core Competencies

Property Management – Oversee day-to-day operations, including maintenance, leasing, and resident services.

Financial Oversight– Manage budgets, financial reports, and ensure properties meet financial performance goals.

Compliance – Ensure properties comply with local, state, and federal regulations, including affordable housing programs like RAD, LIHTC, and Section 8.

Team Leadership – Hire, train, and manage property managers and other staff.

Strategic Planning : – Develop and implement strategies to improve property performance and resident satisfaction.

Reporting – Prepare and present regular reports on property performance to senior management.

Commitment – Sets high standards of performance; pursues aggressive goals and works hard / smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service– Meets / exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication– Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.

Responsiveness and Accountability – Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others, works with integrity and ethically; upholds organizational values.

Interpersonal Skills – Focuses on solving conflict, not blame; maintains confidentiality; listens to others without interrupting, it keeps emotions under control; remains open to others’ ideas and tries new things.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is primarily conducted in an office environment, with interaction with external / internal clients.

Other : Must possess a valid driver’s license and be insured by Jacksonville Housing.

Position Reports to

Director of Property Management

Leadership Accountability

Yes

Supervisory Accountability

Yes

Organizational Accountability

Yes

Financial Accountability

Yes

Customer Accountability

Interfaces with customers internally and externally.

We anticipate hiring at the minimum of the respective pay grades per contractual obligations.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.