Sales and Service Manager

JOB SUMMARY

The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals.

ESSENTIAL DUTIES & RESPONSIBILTIES

Leadership Excellence

• Hires, trains and fosters continuous development of all Sales and Service team members.
• Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product / service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.
• Cultivates Sales and Services team members' skills through continuous assessment, feedback and coaching.
• Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings.
• Manages overall performance, engagement, and personnel matters for Sales and Service team members.
• Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
• Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention.

Sales Management & Personal Sales

Member Experience

ORGANIZATION RELATIONSHIPS

The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager.

VARIABLE COMPENSATION :

Team Members in this role are eligible to participate in 24 Hour Fitness's Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

QUALIFICATIONS

Knowledge, Skills & Abilities

Minimum Educational Level / Certifications

Minimum Work Experience and Qualifications

Physical Demands / Environmental Conditions

Travel Requirement

DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

QUALIFICATIONS

Knowledge, Skills & Abilities

Minimum Educational Level / Certifications

Minimum Work Experience and Qualifications

Physical Demands / Environmental Conditions

Travel Requirement