DIRECTOR, EPIC APPLICATIONS MAINTENANCE TEAM

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Director, Epic Maintenance Team provides strategic and operational leadership for the team responsible for delivering exceptional member-specific support and ongoing maintenance across the entire Epic application suite within

the OCHIN collaborative. This role ensures :

• Service Quality & Member Experience - Maintain standards of excellence in service delivery and member partnerships.
• Positive Member Outcomes - Ensure solutions drive measurable improvements in member success and care delivery.
• Optimized Team Structure - Align resources and processes for efficiency and impact, while prioritizing both member and team member experience.
• Continuous Improvement - Drive enhancements in processes, workflows, and service models to meet evolving needs.

The Director sets the vision, establishes accountability frameworks, and partners with managers to ensure resources,

processes, and outcomes align with organizational goals.

Essential Duties

Strategic Leadership

Team Leadership & Development

Operational Oversight

Resource & Process Optimization

Process & Quality Improvement

Member Engagement

Governance & Collaboration

Technical & Functional Expertise

Other Duties

Requirements

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. For this role, the typical offer range falls between the minimum and midpoint of the pay range. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. OCHIN is 100% remote organization. Work from home requirements are :

We offer a comprehensive range of benefits. See our website for details : Careers | OCHIN.org

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

#LI-Remote

Salary Description

Min $144,443 Mid-point : $194,998 Max : $245,553