Senior Client Success Manager

Job Description

Job Description

Description :

If you’re looking for a fast-paced, growth-focused environment to flex your digital marketing muscle, Rocket55 is a perfect fit. Rocket55 has been a full-service digital marketing agency for 15 years, no small feat in an industry that changes and evolves daily. Keeping up with the technological innovations and market trends in our industry makes every day working here an adventure. We’re looking for fellow hard-working digital enthusiasts who are eager to drive results for our clients, thrive in a diverse and dynamic workplace, and add to a culture of curiosity, innovation, and awesomeness.

Join our energetic, success-driven team and be part of a company that values relentless pursuit of results, curiosity, collaboration, and adaptability. If you are driven by excellence and hungry for success, we want to hear from you!

Job Summary :

The Senior Client Success Manager plays an important role including day-to-day account management responsibilities, guidance for the other account managers, and the ongoing development of the Client Success team processes and procedures. A successful individual in this role will take a “lead from the front” mentality by managing a number of client accounts directly and mentoring / supporting members of the Client Success team. They will foster cross-team collaboration by working closely with Team Leads and Lead Project Managers.

Responsibilities :

• Day-to-day account management on a range of accounts including larger and more complex clients

Serve as the primary point of contact for clients

Exceptional communication skills, both written and verbal

Requirements :

Required Experience, Skills, and Qualifications :

Preferred Qualifications :

Salary Range :

$78,000 - $92,000 - depending on experience and qualifications.

Total Compensation Package :

This position offers full-time employment along with a comprehensive benefits package that includes :

Commitment to Inclusion :

Rocket55 is an equal opportunity employer and is dedicated to creating an inclusive work environment void of harassment and discrimination. Our goal at Rocket55 is to cultivate a culture where each team member feels appreciated, empowered, and motivated to pursue both personal and collective objectives. This commitment entails ensuring opportunity and accessibility for individuals of all backgrounds, including but not limited to race, ethnicity, age, marital status, gender, sexual orientation, gender identity, gender expression, religion, national origin, disabilities, political affiliation, and socioeconomic status.