IL Deskside Support Technician

Title : Deskside Support Technician

Location : Lake County, IL

Rate : $20 / hr. on W2 (No Benefits)

Job Summary

The Deskside Support Technician will provide comprehensive technical support services to the client s

campus-based personnel. All Deskside Support Technicians are subject to shift changes and travel

between sites as required.

Clinet is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals.

The technician s professional will configure, PC / Mac systems, their peripherals, and mobile devices.

Under general supervision, responsible for receiving user tickets through electronic systems, properly

documenting all actions taken and communicating effectively with the user community throughout

life cycle of a ticket. Resolves inter,te to complex computer software and hardware problems by

applying trouble-shooting and problem-solving skills. Installs and configures company standard

applications. Supports key service-level goals including response time and end-user satisfaction.

Principal Responsibilities : (Essential Function) :

Carries out responsibilities in accordance with the organization s policies, procedures, and state,

federal and local laws

Ensures compliance with all company policies and procedures, including safety rules and

regulations.

Provide direct technical support to client s on-site personnel

Perform IMAC related tasks as assigned (e.g., hardware break / fix and hardware or software

upgrades) including data migration

Resolve reported incidents in the software & hardware environment

Maintain incident management system with up-to-date information on ticket progress

Complete assigned tickets in timely manner within the Client SLAs

Update asset tracking inventory in accordance with work instructions

Provisioning and setup of phone for either landline or VOIP

Monitor / Resolve tickets that have been dispatched by the Service Desk for further action

Provide IT orientations for newly hired personnel

Provide support services for client s conference and training rooms

Perform customer support related tasks and special projects as assigned by management

Liaise as necessary interClientally to seek resolutions to all reported issues

Travel between local offices in order to provide support for meeting and / or trainings