Customer Service & Sales Support Representative

We are a global technology company developing innovative solutions for mining tunnelling and construction improving project safety environmental impact and productivity. We offer premium equipment all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1800 experts. At Normet we commit to a culture founded in our Values - Caring Committed & Courageous. We foster your talent with us you shine.

Local Role Focus Salt Lake City (Sales Support Representative)

As a Sales Support Representative you will serve as the primary point of contact for customers and internal sales staff. Youll manage quotations order entry and follow-up communications to ensure customer needs are met quickly and professionally. Youll also provide analytical and administrative support to improve service performance and strengthen customer relationships.

Key Responsibilities (Salt Lake City)

• Act as the main contact for customer orders inquiries and after-sales support.
• Manage the full order cycle : quoting entry confirmation and tracking through completion.
• Coordinate with internal teams (Sales Service Operations) to ensure customer requirements are met.
• Maintain accurate order and customer data in ERP systems (IFS or D365).
• Support pricing confirmation returns and warranty requests as needed.
• Communicate clearly and proactively with customers regarding lead times product updates and service expectations.
• Generate reports and maintain customer documentation in accordance with company standards.
• Contribute to process improvement and customer satisfaction initiatives.

Customer Service & Business Operations (Functional Scope)

Customer Service & Team Support

Performance & Analytical Oversight

Financial & Administrative Support

Stakeholder & Relationship Management

Team Collaboration and Development

HSEQ Health Safety Environment and Quality

Personal Accountability

Qualifications and Experience

Skills and Competencies

Additional Information

Compliance & Authority

Come and share your courage to shine with us!

Visit our career website for more information.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1