Medical Assistant (Otolaryngology)

The Department Otolaryngology is seeking a Medical Assistant (MA) who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. Provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the department.

Specific Duties & Responsibilities

• Obtains and records patient's vital signs : temperature, pulse, respirations, blood pressure, weight, and height.
• Assist patients to the exam room and prepare patients for examination and / or diagnostic procedures.
• Prepares examination or treatment areas before, during, and after patient use; order, stock, and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary).
• May assist with medical records preparation.
• Maintains and uses principles of aseptic technique and infection control when performing clinical duties and tasks.
• Operates clinical equipment as directed by a physician.
• May perform phlebotomy functions (only, when necessary, based on scheduled procedures).
• Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.
• Recognize emergency situations, implement emergency procedures according to clinic guidelines, and administer first aid, including CPR.
• Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures.
• Receive, sort, and transport used clinical instruments and equipment from procedural areas; perform decontamination procedures using approved detergents.
• Follow detailed protocols for cleaning, disinfecting, and sterilizing endoscopic equipment after each patient use, including inspection, documentation of each step, and preparation for reprocessing to ensure compliance with infection control standards; operate specialized reprocessing machines as required.
• Safely operate, monitor, and troubleshoot sterilization equipment (e.g., steam autoclaves, Medivators) to clean, sterilize, and package surgical instruments, tools, and medical devices, ensuring compliance with safety standards and procedures; maintain accurate records of sterilization cycles and instrument inspections.
• Inspect instruments for cleanliness, functionality, and signs of damage; report any issues per protocol.
• Assemble and package instrument trays and individual items according to count sheets and clinical use.
• May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages, and running clinical errands.
• Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed of and removed from the clinic and exam area according to infection control guidelines.
• Independently resolves issues with daily room assignments and coordination of clinic flow; determines when to involve the clinic manager for matters beyond scope.
• Telemedicine triage as needed.
• Depending on clinic operational needs, the staff member may be required to assume the responsibilities of a primary full-time Medical Assistant or Patient Service Coordinator in the absence of regularly assigned personnel.
• Other duties as assigned.

Additional Knowledge, Abilities and Skills

Minimum Qualifications

Preferred Qualifications

Classified Title : Medical Assistant

Role / Level / Range : ACRO40 / E / 02 / CB

Starting Salary Range : $15.40 - $23.25 HRLY ($19.30-22.00 / hour targeted; Commensurate w / exp.)

Employee group : Full Time

Schedule : Monday - Friday, 8 : 30am - 5 : 00pm

FLSA Status : Non-Exempt

Location : JH at Bethesda

Department name : SOM Oto Clinic

Personnel area : School of Medicine

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education / training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here : https : / / hr.jhu.edu / benefits-worklife / .

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines : JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education / experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester / quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEOis the Law

https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https : / / accessibility.jhu.edu / .

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.