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Call Center MSR
Call Center MSRAbbott Laboratories Employees Credit Union • Gurnee, IL, US
Call Center MSR

Call Center MSR

Abbott Laboratories Employees Credit Union • Gurnee, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

SUMMARY : Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

ESSENTIAL FUNCTIONS :

  • Serves membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence
  • Answers incoming calls in a timely manner
  • Responds to member email and fax inquiries in a timely manner
  • Researches and resolves routine member questions, problems, and complaints concerning credit union accounts
  • Assists in opening memberships
  • Follows proper verification and identification procedures to assist in thwarting fraud
  • Recognizes opportunities and cross-sell credit union products and services when appropriate
  • Achieves minimum standards of sales goals
  • Accepts and completes teller related and account maintenance requests
  • Assists in Online Banking or reactivations
  • Assists in Online Banking or logon and / or password reset
  • Assists in trouble shooting all E-Services inquiries.
  • Assists with review of IRA and HSA documentation to the system core and Ascensus
  • Participates in Service Center Campaigns
  • Maintains knowledge of credit union products, services, policies and procedures
  • Other duties as may be assigned

SECONDARY FUNCTIONS :

  • Works as ITM MSR as needed
  • Fulfills Receptionist duties as needed

    • QUALIFICATIONS :

  • Education Required : High School Diploma or equivalent (GED)
  • Education Preferred : Associate’s degree in Business Administration or related field
  • Experience Required : One (1) year of customer service or retail sales experience
  • Experience Preferred : Two (2) years of customer service or retail sales experience in a call center

    • The base pay for this position is $17.96 to $29.93 per hour. This position is eligible for a sales incentive / goal program. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.

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    Call Center • Gurnee, IL, US