Field Technology Specialist

Job Description : Responsibilities :

• Provide customer support across counties listed in accordance with Service Level Agreements set forth by the client IT department.
• Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.
• The driving radius from the contractor's home to their assigned duty station should be no more than 20 miles maximum, ideally 15.
• Understand computer systems to ensure that all components will integrate properly.
• Remain abreast of rapidly changing hardware and software technology.
• Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, and other telecommunications equipment.
• Interface with Judicial Branch staff and local government officials.
• Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
• Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
• Provide training for judicial staff on an as-needed basis.
• Test and recommend hardware and software configurations on an as-needed basis.
• Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.
• Work is generally performed in an office environment.
• Occasional lifting of heavy objects is required.
• Due to the nature of the job the candidate should be able to lift 75 pounds with assistance..
• s part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.
• Up to 20% of overnight travel to locations across the state is required using contractor-owned vehicles.
• Travel reimbursement eligible.
• This position reports to the IT Support Supervisor of the county in which is their duty station.

Knowledge, Skills, and Abilities :

Education and Experience :