IT Operations Manager

The IT Operations Manager is an exempt, full time position serving as a leader within the organization’s information technology department, accountable for ensuring the stability, security, and operational effectiveness of the organization's IT infrastructure. This position is located out of our Laurel office and is an on-site position (not a remote job). More information will be shared with applicants who meet the minimum criteria.

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

• Main Responsibilities Include :
• Network Operations : Ensure the reliability and performance of local and wide area networks, firewalls, VPNs, and wireless access points.
• Ensuring the IT Infrastructure Management by overseeing the deployment, maintenance, monitoring, and support of all physical and virtual servers, workstations, and network devices.
• Oversight of IT security by implementing and enforcing policies and procedures to safeguard the organization’s assets against cybersecurity threats; manage endpoint protection, vulnerability assessments, and incident response.
• Managing Windows PCs and servers, including Active Directory, Group Policy, patch management, and system backup processes.
• Administration of cloud services to include Microsoft 365 environments, exchange Online, SharePoint, Teams, OneDrive, and security / compliance settings.
• Provide applicable user support and training as needed which includes escalation support for complex technical issues.
• Managing vendor relationships to include negotiating contracts, and coordinating with external providers for support and project delivery.
• Leading or contributing to IT projects as identified.
• Ensuring IT operations comply with relevant regulatory requirements and organizational standards.
• Experience / Education / Skills :
• Bachelor's degree in IT or related field strongly preferred -OR - additional relevant experience in an Information technology role may be substituted.
• Minimum of three years of experience with Windows 10 / 11 and Windows server 2016-2025.
• Minimum of two years of experience in managing / administration of Microsoft 365.
• Experience managing network switches and wireless access points (Cisco & Meraki preferred) and Firewalls (Fortigate preferred)
• Able to work in a fast-paced, dynamic environment.
• Able to multitask, prioritize, and manage multiple projects and teams simultaneously.
• Excellent communication and leadership skills.
• Fluent in speaking, reading and writing in English.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Physical Requirements :
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods looking at computer screen.
• Occasional bending, reaching, and stooping.
• Must be able to lift 20 pounds and occasionally up to 40 pounds.
• Available for on-call emergency response outside regular business hours as needed.
• Occasional travel to remote sites as needed.

No phone calls, no agencies.

Job Type : Full-time

Base Pay : $85,000.00 - $110,000.00 per year

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Experience :

Microsoft Windows Server : 3 years (Required)

Microsoft 365 : 2 years (Required)

Work Location : In person