Service AdvisorJohnson Motors of St Croix Falls Inc • Saint Croix Falls, WI, US
Service Advisor
Johnson Motors of St Croix Falls Inc • Saint Croix Falls, WI, US
30+ days ago
Job type
- Full-time
Job descriptionMust be able to build and maintain a positive customer rapport. Must be a motivated self-starter with the ability to multi-task. Must be able to work in a fast-paced environment. Must have excellent communication skills both written and verbal. Must maintain a professional attitude and appearance.
Job Description
Job Description
Description :
Automotive Service Advisor
Johnson Motor Sales is looking to add an automotive service advisor. This is an excellent opportunity to be a part of a thriving family-owned company that values customer service and takes pride in their work!
Automotive Service Advisor Responsibilities :
- Greet customers and provide the level of customer service that meets the standard of excellence that Johnson Motors and Ford are known for.
- Listen to customers’ account of issues and symptoms to better understand what the problem is.
- Perform inspections to narrow down what the cause of the problem may be.
- Verify warranty, insurance or contract coverage for service.
- Calculate and provide customer with an estimate of these expenses for resolving the problem.
- Explain process to clients so they understand what to expect and when their automobile will be repaired
- Record information gathered from each visit in appropriate database
- Draft order for repair with all information that has been gathered outlined clearly.
- Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for clients.
Requirements :
Automotive Service Advisor Qualifications :
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Service Advisor • Saint Croix Falls, WI, US