IT Generalist (On Site)

Job Description

Job Description

SUMMARY :

The individual is responsible for provides network, server, and user support; diagnose issues; troubleshoot, configure, update, and monitor servers and networks; ensure security and plan for continuity; works with the IT team to find solutions and builds knowledge baseline systems for the future by. Provides project management for IT projects to complete for the corporation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following :

• Maintain a thorough understanding of the basics behind the internet and its workings (Firewall, IPS, Web Filtering, Security, IP Routing, VPN, Email routing, SPAM, etc).
• Aids the IT Tier Support Team, IT Application Support Team, and IT System Administrators in administration and maintenance of applications and storage infrastructure including, but not limited to DNS, DHCP, AD, VMware, SANs.
• Works closely with the IT Manager on new projects and will need to be able to write and present Project Management Documentation.
• Supports the IT Application Support Team in the installation, maintenance, and troubleshooting of Enterprise and Desktop hardware and software.
• Maintain a thorough understanding of the LAN.
• Monitors assigned systems activity and makes recommendations for improving utilization, security, and integrity of systems.
• Troubleshoots network performance issues, analyzes network traffic, and provides capacity planning solutions.
• Diagnose, resolves, and documents, hardware and software network problems in a timely and accurate manner and provides end user training and support where required in accordance with the SCDC mission, vision, and core values.
• Conduct quarterly maintenance routines and change control processes for assigned systems to ensure optimal operation while minimizing business impacts.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Prepares and maintains records and documentation for assigned systems.
• Provides training to IT team members on current and newly implemented systems / applications / hardware.
• Assist with completing the quarterly users report; Email the list to the Department Director / Manager the systems users’ list.
• Strive for little downtime for minimal impact to the end users for the applications, required to meet their daily business needs.
• Assist in completing and maintaining IT documentation for systems, applications, and hardware used by SCDC.
• Assist in developing backup routines and disaster recovery protocols and validate them by regular testing.
• Assists help desk with ensuring the proper coverage is allocated for support, projects, and event needs by adjusting schedule as needed.
• Plans, coordinates, and implements network infrastructure security measures to protect data, software, and security threats.
• Assist System Administrators in monitoring and maintaining intrusion detection systems to identify and neutralize network security threats. Complete incident reports as needed.
• Ensures compliance of all assigned systems with applicable regulatory frameworks.
• Assists IT Team by providing backup / relief support for all positions, as necessary.
• Performs other duties as assigned.
• Responsible for maintaining a consistent, regular attendance record.
• Required to be a part of the on-call schedule to support, troubleshoot and resolve high priority issues.
• Maintains a strict level of confidentiality regarding company information.
• Strong organizational skills.
• Proven ability to provide outstanding customer service.
• Must have excellent problem-solving abilities.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.
• Display strong verbal and written communication skills.
• Proven ability to handle conflict situations.
• Perform other duties as assigned.
• Monitors support ticketing system for all ticket status’, which includes, updating notes, communicating with requesters, aiding other IT team members, and completing all assigned tickets.
• Provides backup support for IT team members, including the handling of all incoming support calls, emails and walk-ins as required to maintain department SLAs.
• Performs other duties as assigned.
• 24 / 7 / 365 Availability, Rotating Schedules, and Overtime Required as needed to work odd hours to accommodate projects, system maintenance, critical issues, emergencies, etc.
• Participate in the regular on-call after hours IT support schedule.

EDUCATION / EXPERIENCE

PHYSICAL DEMANDS / WORK ENVIRONMENT :

The physical demands and work environment described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Employee is frequently required to risk the danger of electrical shock and / or radiation (from computers, networking components, wireless components).

The noise level in the work environment is usually moderate. When on the casino floor the noise level increases too loud. Employees will be exposed to secondhand cigarette smoke.