Manager, Account Follow-Up Services

Manager, Account Follow-Up Services

Job Summary :

We are seeking a Manager for our Account Follow-Up Services team. This role involves leading a team to ensure timely and accurate follow-up on client accounts, enhancing customer satisfaction, and optimizing revenue collection.

Key Responsibilities :

Lead the Account Follow-Up Team : Oversee daily operations, ensuring the team meets performance goals.

Develop and Implement Strategies : Create plans to improve account follow-up processes and enhance efficiency.

Monitor Performance Metrics : Track key indicators to assess team effectiveness and identify areas for improvement.

Ensure Compliance : Maintain adherence to company policies and industry regulations.

Train and Mentor Staff : Provide guidance and professional development opportunities to team members.

Collaborate Across Departments : Work with other teams to resolve account issues and improve customer satisfaction.

Handle Escalated Issues : Address complex account problems and implement solutions.

Prepare Reports : Generate regular reports on team performance and account statuses for senior management.

Identify Improvement Opportunities : Analyze processes to find and implement enhancements.

Stay Informed : Keep up with industry trends and best practices to maintain a competitive edge.

Qualifications :

Experience : Minimum of 5 years in account management or a related field, with at least 2 years in a supervisory role.

Skills : Strong leadership, communication, and analytical abilities.

Education : Bachelor's degree in Business Administration or a related field.

This position offers an opportunity to lead a dedicated team and contribute to the company's success by ensuring effective account follow-up and client satisfaction.

MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.

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