Desktop Support Analyst

Desktop Support Analyst INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $8,740.00 per Month. Minimum salary for new to state candidates will be the classification minimum or the alternate range minimum.

Final Filing Date : 11 / 3 / 2025

Application Methods : Electronic (CalCareer Account) or Mail Drop?off

Under the general supervision of an IT Supervisor II in the HQ IT Operations unit, the incumbent serves as a Desktop Support Analyst supporting business operations in the Sacramento Metropolitan Offices.

Major Functions

The incumbent provides administrative and technical support on computers, laptops, tablets, mobile devices, servers, storage arrays, backup systems, printers, the Local Area Network, and telecommunications services. The incumbent performs activities of the System Development Life Cycle : analysis, design, build, test, maintenance, and operations. The incumbent also supports all phases of end?user device life cycle management including procurement, deployment, installation, configuration, maintenance, and operations. The incumbent provides end?user training and collaborates with peers and management to update standards, processes, and procedures.

Domains

• Client Services
• PARF 20-6-114 / JC-496069

Eligibility

Eligibility is determined by score on the Information Technology Associate exam. New to state candidates must be on the state examination list.

Working Conditions

Position location : 1120 N Street, Sacramento, CA 95814. Multiple positions may be filled from this recruitment. The position may be eligible for telework as per Caltrans policy. Business travel may be required. Commute to the headquarters location is expected.

Minimum Requirements

Salary ranges : $4,935.00 $6,614.00 (A), $5,424.00 $7,270.00 (B), $5,930.00 $7,947.00 (C), $6,521.00 $8,740.00 (D). New to state candidates will receive the minimum salary or alternate range minimum.

Work Location

Hybrid. Permanent, Full Time.

Department Information

Caltrans Mission : Improving lives and communities through transportation. Vision : A thriving and connected California. The workforce is diverse and unique.

Desirable Qualifications

Contact Information

Human Resources Contact :

Dina Coloma

(279) 234?2328

loma@

Hiring Unit Contact :

IT Admin HR

(916) 224?2023

IT.Admin.HR@

Equal Opportunity Employer : The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, race, religion, and sexual orientation. Any applicant will be expected to behave in accordance with state drug?free policies.

#J-18808-Ljbffr