GOVERNMENT OPERATIONS CONSULTANT I - 79010687

Government Operations Consultant I - 79010687

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

This is a highly responsible position under the direct supervision of the Deputy Director. The staff in this position assists with researching, analyzing, and reporting information related to the processing and maintenance of license applications and records.

This is a professional position reporting directly to the Deputy Director of the Division of Service Operations in the Division of Service Operations Director's Office. The incumbent in this position assists with researching, analyzing, and reporting information related to the processing and maintenance of license applications and records. The position also assists with researching customer inquiries and Public Record Requests. Work includes the performance of duties that involve independent formulation and analysis, with the ability to recommend and follow through with a course of action.

• Gathers, receives, and obtains available information from the department's business units and all relevant sources to assist in the evaluation of qualification for licensure, including evaluation of initial license applications as well as maintenance of issued licenses.
• Analyzes, evaluates, and researches results utilizing the department's systems and information gathered. Works with Division management to make recommendations regarding courses of action to be taken by division business units.
• Creates and generates reports with results and recommendations regarding the status of applications and licenses. Provide guidance to internal customers in the use and understanding of reports.
• Communicates with applicants, licensees, and other internal or external customers to inform of license or application status and assist in the resolution of any license or application issues.
• Serves as the backup to the Public Records Office Contact for the Division. Responsible for redacting and ensuring the billing and payment of outgoing requests; is completed for services rendered in accordance with current Public Records laws. Keeps Agency Clerk's Office informed of any subpoenas received and ensures a timely response is provided.

Knowledge of Excel, Word, and Outlook. Ability to work independently. Ability to utilize problem-solving techniques. Ability to plan, organize and coordinate work assignments. Ability to establish and maintain effective working relationships with others. Ability to compile, organize, and analyze data.

Must have experience in data collection, analysis, and reporting; and must have experience analyzing and evaluating information gathered by department systems.

This advertisement may be used to fill current and future vacancies for up to six months from date of opening. The applicant may or may not be required to take a Skills Verification Test (SVT).

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including :

For additional benefit information, please visit the following website : http : / / www.mybenefits.myflorida.com

Applicant Note : If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.